Customer Service Representative with English and German Proficiency

7 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time
Job Summary:

We are seeking an exceptional Customer Service Representative to join our Nottingham-based team. This individual will be responsible for providing outstanding service to online consumers via email, telephone, and online chat.

Key Responsibilities:
  • Communicate effectively with customers through various channels to deliver exceptional service.
  • Build rapport with customers to assist with enquiries, including order taking, product information, and returns.
  • Discuss new products and manage multiple tasks to resolve customer queries efficiently.
  • Analyse processes to identify opportunities for improvement, enhancing sales, brand loyalty, and customer satisfaction.
  • Maintain accurate computerised systems and collaborate with marketing, retail, and other teams to improve customer service and satisfaction.
Requirements:
  • Fluent in German and English, with excellent verbal and written communication skills.
  • A customer-focused approach to achieve the best results for customers and the business.
  • Ability to adapt to changing needs and deadlines within a fast-paced environment.
  • Meet customer service metrics and KPIs in a service-targeted setting.
Benefits:
  • A supportive feedback culture where respect and integrity guide decision-making.
  • An inclusive international environment fostering diversity and collaboration.
  • A generous employee discount on all VF brands, both in-store and online.
  • A comprehensive holiday package, including 25 days off plus bank holidays, rising to 29 days with length of service, and a birthday off.
  • A contributory pension scheme with a 12% employer contribution.
  • Access to a cycle-to-work scheme and free secure onsite parking.

This role offers an exciting opportunity to foster a culture of belonging based on respect, connection, openness, and authenticity.



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