German Language Customer Care Specialist with Excellent Communication Skills

6 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time
Job Description:

We are seeking a highly skilled Customer Care Specialist fluent in German to join our Customer Service Team in Nottingham. As a key member of our team, you will be responsible for providing exceptional service to online consumers via email, telephone, and online chat.

Responsibilities:
  • Engage with customers through various channels to provide outstanding service.
  • Assist customers with enquiries, including order taking, product information, and returns.
  • Discuss new products and manage multiple tasks to resolve customer queries efficiently.
  • Identify opportunities for process improvement, enhancing sales, brand loyalty, and customer satisfaction.
  • Maintain accurate computerised systems and collaborate with marketing, retail, and other teams to improve customer service and satisfaction.
Requirements:
  • Excellent communication skills in German and English, both verbally and in writing.
  • A customer-centric approach to achieve the best results for customers and the business.
  • Flexibility to adapt to changing needs and deadlines within a fast-paced environment.
  • Meeting customer service metrics and KPIs in a service-targeted setting.
Salary and Benefits:

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a generous employee discount on all VF brands, a comprehensive holiday package, and a contributory pension scheme.



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