Senior Customer Service Representative

12 hours ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time
Job Title: Senior Customer Service Representative - German Language

We are seeking a highly skilled Senior Customer Service Representative with excellent communication skills in German to join our client's growing team on a permanent basis. This role offers a competitive salary and benefits package, including 25 days holiday, private medical insurance, and gym membership discounts.

About the Role:

This is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional customer service to clients across Germany. As a Senior Customer Service Representative, you will be responsible for managing customer orders, resolving issues promptly, and providing accurate updates on order status and shipping.

Key Responsibilities:

  • Order Processing: Efficiently manage and process customer orders, ensuring timely delivery and high levels of customer satisfaction.
  • Customer Support: Provide prompt and professional support to customers via phone and email, addressing their queries and concerns in a friendly and efficient manner.
  • Problem Resolution: Investigate and resolve customer issues promptly, ensuring minimal disruption to business operations.
  • Stock Queries: Respond to customer inquiries about product availability and stock levels, providing accurate and up-to-date information.

Requirements:

  • Native-level fluency in German (both spoken and written)
  • Excellent customer service skills with a focus on delivering positive outcomes
  • Great communication skills and the ability to handle queries with a professional approach
  • Attention to detail and a proactive attitude
  • Able to work within a commutable distance to Nottingham

Benefits:

  • Competitive salary £27,500 - £30,000 per annum, plus 7.5% annual bonus
  • 25 days holiday per annum, with option to buy or sell additional days
  • Private medical insurance and health cashback plan
  • Gym membership discounts
  • Dental insurance
  • Life insurance and Group Income Protection
  • Season ticket loans for public transport
  • Car breakdown cover
  • And many more benefits


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