English and German Fluent Customer Support Advisor

7 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time
Customer Service Role Overview:

We are seeking an experienced Customer Support Advisor fluent in English and German to join our Customer Service Team in Nottingham. As a key member of our team, you will be responsible for providing exceptional service to online consumers via email, telephone, and online chat.

Key Responsibilities:
  • Provide outstanding service to customers through various channels.
  • Assist customers with enquiries, including order taking, product information, and returns.
  • Discuss new products and manage multiple tasks to resolve customer queries efficiently.
  • Identify opportunities for process improvement, enhancing sales, brand loyalty, and customer satisfaction.
  • Maintain accurate computerised systems and collaborate with marketing, retail, and other teams to improve customer service and satisfaction.
Requirements:
  • Excellent communication skills in English and German, both verbally and in writing.
  • A customer-focused approach to achieve the best results for customers and the business.
  • Flexibility to adapt to changing needs and deadlines within a fast-paced environment.
  • Meeting customer service metrics and KPIs in a service-targeted setting.
Estimated Salary:

The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience.



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