English and German Fluent Customer Support Advisor
7 days ago
We are seeking an experienced Customer Support Advisor fluent in English and German to join our Customer Service Team in Nottingham. As a key member of our team, you will be responsible for providing exceptional service to online consumers via email, telephone, and online chat.
Key Responsibilities:- Provide outstanding service to customers through various channels.
- Assist customers with enquiries, including order taking, product information, and returns.
- Discuss new products and manage multiple tasks to resolve customer queries efficiently.
- Identify opportunities for process improvement, enhancing sales, brand loyalty, and customer satisfaction.
- Maintain accurate computerised systems and collaborate with marketing, retail, and other teams to improve customer service and satisfaction.
- Excellent communication skills in English and German, both verbally and in writing.
- A customer-focused approach to achieve the best results for customers and the business.
- Flexibility to adapt to changing needs and deadlines within a fast-paced environment.
- Meeting customer service metrics and KPIs in a service-targeted setting.
The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience.
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