Leadership Role for Nordic Speaking Professionals
5 days ago
£39,000 per annum (competitive salary based on industry standards)
This is a fantastic opportunity for a dynamic leader with a strong background in customer service to join our team in Nottingham as a Nordic speaking customer service team lead. We are looking for someone who can effectively manage a team, resolve customer issues, and drive business growth.
About the Job:- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage the day-to-day operations of the customer service team, ensuring seamless communication and collaboration.
- Provide coaching and training to team members to enhance their performance and growth.
- Analyze customer feedback and operational metrics to inform business decisions.
- Maintain accurate records and reports to ensure compliance and transparency.
- Fluency in a Nordic language (Danish, Swedish, or Norwegian) is a must.
- Proven experience in a leadership or team management role, preferably in a customer service environment.
- Ability to commute to Nottingham for this hybrid role.
- Experience with SAP is beneficial but not required.
- Advanced Excel skills are necessary for data analysis and reporting.
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