Leadership Role for Nordic Speaking Professionals

5 days ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time
Lead Customer Service Team with Nordic Language Expertise

£39,000 per annum (competitive salary based on industry standards)

This is a fantastic opportunity for a dynamic leader with a strong background in customer service to join our team in Nottingham as a Nordic speaking customer service team lead. We are looking for someone who can effectively manage a team, resolve customer issues, and drive business growth.

About the Job:
  1. Develop and implement strategies to improve customer satisfaction and loyalty.
  2. Manage the day-to-day operations of the customer service team, ensuring seamless communication and collaboration.
  3. Provide coaching and training to team members to enhance their performance and growth.
  4. Analyze customer feedback and operational metrics to inform business decisions.
  5. Maintain accurate records and reports to ensure compliance and transparency.
Essential Requirements:
  • Fluency in a Nordic language (Danish, Swedish, or Norwegian) is a must.
  • Proven experience in a leadership or team management role, preferably in a customer service environment.
  • Ability to commute to Nottingham for this hybrid role.
  • Experience with SAP is beneficial but not required.
  • Advanced Excel skills are necessary for data analysis and reporting.


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