Administrative Support for Outpatient Services
3 weeks ago
Join Our Outpatient Administration Team
An exciting opportunity is available within the Outpatient Administration team at NHS Scotland. We are seeking a dedicated individual to support our operations across various facilities.
Position Overview
This role is for a Band 2 Outpatient Receptionist, offering a full-time schedule of 37 hours per week, Monday to Friday. Specific hours will be discussed during the interview process.
Key Responsibilities
- Manage telephone inquiries from patients.
- Process GP referrals efficiently.
- Prepare clinic lists and necessary documentation for upcoming appointments.
- Assist clinic coordinators with appointment bookings from waiting lists.
- Perform various general administrative tasks as required.
Candidate Requirements
We are looking for a motivated and enthusiastic individual who can demonstrate:
- Excellent customer service skills and a polite telephone manner.
- The ability to work collaboratively within a team.
- Capability to perform well under pressure, especially during busy periods.
- A flexible approach to meet the needs of the department.
Applicants should possess strong organizational skills and be methodical in their work. Exceptional communication, interpersonal, and IT skills are essential to thrive in a bustling clinic reception environment.
Application Process
We encourage candidates to reflect on their past experiences in relation to this role and to articulate their suitability in their supporting statement.
NHS Scotland is committed to promoting equality and diversity within our workforce, aiming for a representative workforce where every employee feels valued and empowered to perform at their best.
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