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Administrative Support Officer
2 months ago
Job Summary:
NHS Scotland is seeking a highly motivated and organized individual to join our Outpatient Administration team as an Administrative Support Officer. The successful candidate will provide administrative support to the Outpatients Department, ensuring the smooth operation of our clinics and services.
Key Responsibilities:
- Provide exceptional customer service to patients and colleagues, responding to telephone enquiries and resolving issues in a timely and professional manner.
- Process GP referrals, prepare clinic lists and paperwork for upcoming clinics, and assist clinic coordinators with booking appointments from outpatient waiting lists.
- Assist with general administrative duties, including data entry, filing, and maintaining accurate records.
- Work collaboratively as part of a team to achieve departmental goals and objectives.
- Develop and maintain effective relationships with patients, colleagues, and other stakeholders.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with patients and colleagues at all levels.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work well under pressure and adapt to changing circumstances.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer:
NHS Scotland is committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth. We offer a competitive salary and benefits package, as well as a range of employee benefits and perks.
