Outpatient Services Receptionist
3 weeks ago
Join Our Outpatient Administration Team
An exciting opportunity has emerged to become a part of the Outpatient Administration team within NHS Scotland. This role is available across multiple healthcare facilities.
Position Overview:
We are seeking a Band 2 Outpatient Receptionist to work 37 hours per week, Monday to Friday. Specific hours will be discussed during the interview process.
Key Responsibilities:
- Provide administrative assistance to the Outpatients Department.
- Handle telephone inquiries from patients.
- Process GP referrals efficiently.
- Prepare clinic lists and documentation for upcoming appointments.
- Assist clinic coordinators with scheduling appointments from outpatient waiting lists.
- Perform various general administrative tasks as required.
Candidate Requirements:
We are looking for a motivated and enthusiastic individual who can demonstrate:
- Excellent customer service skills and a polite telephone demeanor.
- The ability to work collaboratively within a team.
- Capacity to remain composed under pressure, especially during staff shortages.
- A flexible approach to meet the department's needs.
Applicants should possess the ability to interact with service users and colleagues in a confident, caring, and empathetic manner, both over the phone and in person. Strong organizational skills, attention to detail, and proficiency in communication, interpersonal, and IT skills are essential to manage the demands of a busy clinic reception.
Application Process:
We encourage candidates to thoroughly review the job description and personal specification. In your supporting statement, please detail how your previous experience aligns with this role and why you believe you would be a suitable candidate.
NHS Scotland is dedicated to promoting equality and diversity within our workforce and eliminating unlawful discrimination. Our goal is to ensure that our workforce is truly representative and that every employee feels respected and empowered to perform at their best. We welcome applications from all sections of society.
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