Receptionist (Bank) - Customer Service Representative

2 months ago


Aberdeen, Aberdeen City, United Kingdom Woodlands Care Home Full time

Job Summary:

Woodlands Care Home is seeking a skilled Receptionist (Bank) to join our team at our brand-new, purpose-built care facility. As a Receptionist (Bank), you will play a vital role in providing exceptional customer service and administrative support to our residents, relatives, employees, and external professionals.

Key Responsibilities:

  • Answer incoming telephone calls and route them accordingly or deal positively with any resulting enquiries.
  • Sort through incoming mail and distribute accordingly.
  • Respond positively to any face-to-face enquiries and help where possible to both visitors and clients.
  • Provide secretarial support, maintain records, and provide updated resident information on a daily/weekly basis.
  • General filing and record maintenance.
  • Photocopying.
  • Work towards company policies and assist and contribute where possible.
  • Any other duties considered reasonable by the manager or proprietor.

Requirements:

We are looking for candidates with at least 1 year's experience in an admin/reception environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to develop good relationships with residents, relatives, employees, and external professionals.

Benefits:

  • £11.50 per hour.
  • Bank Contract.
  • PVG.
  • Onsite parking.

What We Offer:

As a Receptionist (Bank) at Woodlands Care Home, you will have the opportunity to work in a dynamic and supportive environment, where you will be valued and respected. We offer a competitive hourly rate and a range of benefits, including onsite parking and a PVG.


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