Client Support Specialist

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time
Position: Client Support Specialist

Contract Type: Fixed Term
Working Hours: Monday to Friday, 8am – 5pm
Salary: Competitive

Safer Hand Solutions is part of a global network and is currently looking for a skilled and committed individual to join our team as a Client Support Specialist.

The primary objective of this role is to collaborate with team members to deliver exceptional daily assistance, ensuring the smooth operation of our customer service desk.

Key Responsibilities:

  1. Manage all incoming communications, directing them to the relevant personnel or department within the organization, or providing necessary information as needed.
  2. Act as a crucial support function for the broader business, consistently aiming to deliver the highest standard of customer service to both internal and external stakeholders.
  3. Work collaboratively within a team to ensure effective service delivery.
  4. Respond to all incoming inquiries with a friendly, professional demeanor, using the designated greeting.
  5. Process and update requests from clients, internal staff, and suppliers through various communication channels including telephone, fax, email, or web.
  6. Maintain and regularly update the client support database.
  7. Promptly report any technical issues related to client support operations to the IT department and the Client Support Team Leader to minimize disruptions in service.
  8. Provide assistance to the Service Desk Team as necessary.

Required Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
  • Exemplary telephone etiquette and the ability to demonstrate patience in all interactions.


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