Client Support Specialist

3 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom EE Full time
Customer Support Role

Location: Stoke-on-Trent

Hourly Rate: £12.96

Part-Time Position

Are you adept at resolving issues? Do you have a passion for technology or gaming? If so, you possess valuable skills that can lead to success in a Customer Support position with EE.

Utilize your abilities to create a positive impact by becoming a part of our Home Connections Team in Stoke. In this role, you will engage with customers over the phone as they begin their journey with us, assisting them in the setup of their products and services, addressing any initial inquiries regarding in-home installation or their first billing cycle.

No specific experience is required to become part of our team. As long as you are naturally supportive, composed, and capable of building rapport, we can provide you with the necessary training.

We recognize that life is dynamic, and like many roles at EE, this position is designed with flexibility in mind. We are committed to supporting your success, ensuring that you can manage personal commitments or family emergencies effectively. Some of the ways we facilitate this include allowing you to schedule your own breaks and accumulate time off, along with the possibility of occasional remote work.

Benefits:
  • Competitive hourly wage of £12.96.
  • Significant discounts on EE & BT products, including Mobile and Broadband services, resulting in substantial savings.
  • Opportunities for career development, as we are dedicated to nurturing our employees and assisting you in achieving your professional aspirations.
  • Season Ticket Travel Loan to cover your commuting expenses upfront, making a meaningful difference.
  • Volunteering days to contribute positively to your local community.
  • Optional Private Healthcare and Dental coverage for you and your family.
In addition to these benefits, we foster a collaborative team environment, provide meaningful support, and offer tailored training to help you build a rewarding career.

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