Client Support Specialist

7 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Uniting People Full time

We are seeking a skilled Customer Service Advisor to join our team at Uniting People. As a leading organisation, we pride ourselves on providing exceptional customer service and support.

The ideal candidate will be a strong communicator with excellent interpersonal skills, able to build rapport with customers and provide a first-class service. Key responsibilities will include:

  • Handling all customer correspondence and resolving queries in a timely and professional manner
  • Building relationships with customers to understand their needs and provide tailored solutions
  • Working collaboratively with customers to find mutually beneficial solutions
  • Handling objections and concerns in a diplomatic and empathetic manner
  • Providing accurate and timely information to customers, addressing their questions and queries
  • Working effectively with multiple systems and tools to deliver excellent customer service

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary, with opportunities for growth and development
  • A comprehensive benefits package, including up to 35 days holiday, gym membership contribution, and access to our Rewards Platform
  • A supportive and inclusive work environment, with opportunities for career development and long service awards
  • Flexible working arrangements, allowing you to balance your work and personal life
  • Access to our Employee Assistant Programme, providing support for your health and wellbeing
  • Opportunities to volunteer and give back to the community, with up to 2 days paid leave per year
  • Enhanced family leave policies, supporting you and your loved ones
  • Free onsite parking and a short walk from Stoke station


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