Client Support Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EE Full time

Location: Stoke-on-Trent

Compensation: £25,267.00

Employment Type: Full-time

Are you an individual who enjoys resolving challenges? Perhaps you have a passion for gaming or a knack for technology? If so, you possess valuable skills that can lead to success in a Client Support Specialist role with EE.

Utilize your abilities to create a positive impact by joining our Home Connections Team in Stoke. In this position, you will engage with customers over the phone as they begin their journey with us, assisting them in navigating the process of connecting their products and services, and addressing any initial inquiries regarding in-home setup or their first billing.

No specific experience is required to become part of our team. As long as you are naturally supportive, composed, and capable of fostering relationships, we can provide you with the necessary training.

We recognize that life is ever-changing, and like many roles at EE, this position is designed with adaptability in mind. We are committed to supporting your success, ensuring that you can manage appointments or attend to family matters in emergencies. Some of the ways we facilitate this include allowing you to schedule your own breaks and bank time, as well as offering the possibility of occasional remote work.

What can you expect from us?

A competitive starting salary of £25,267.00

  • Significant discounts on EE & BT products, including Mobile and Broadband, saving you substantial amounts annually.
  • Guidance in shaping your career trajectory. We are dedicated to nurturing our employees and will assist you in achieving your professional aspirations.
  • Season Ticket Travel Loan – providing you with the funds to cover your commuting expenses upfront, making a meaningful difference.
  • Opportunities for volunteering, allowing you to contribute to your local community.
  • Optional Private Healthcare and Dental plans, ensuring the well-being of you and your family.

In addition to these benefits, we foster a positive team culture, offer meaningful support, and provide tailored training to help you build a rewarding career. Explore the possibilities with us



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