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Technical Support Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time

Position Overview: IT Support Specialist

  • Competitive salary up to £34,000 plus benefits
  • Full-time onsite role with shift patterns
  • Responsible for providing high-level support to VIP clients within a global organization

About the Organization:

With over two decades of experience, our client stands as a premier global provider of software solutions, employing a workforce of over 7,000 individuals worldwide. They prioritize employee development, ensuring that all team members achieve their maximum potential, which drives innovation throughout the company. The organization is currently seeking to enhance its team in the West Midlands by recruiting IT Support Specialists to assist with VIP client needs.

Employee Benefits:

  • Attractive bonus structure based on individual performance
  • Comprehensive pension plan
  • 25 days of annual leave plus public holidays and a day off for your birthday
  • Life insurance coverage
  • Opportunities for professional development and career advancement
  • Eye care services and complimentary gym membership
  • Company-sponsored events and social gatherings

Key Responsibilities:

  • Addressing the technological needs of executive personnel and their associates
  • Diagnosing and resolving hardware and software issues
  • Providing an on-call support service
  • Following established processes and protocols while implementing changes
  • Maintaining an accurate inventory of assets

Ideal Candidate Profile:

  • Experience in VIP support
  • Excellent communication skills with the ability to engage stakeholders effectively
  • Proficient in software and hardware troubleshooting
  • Knowledge of antivirus and security solutions

Application Process:

Interested candidates are encouraged to submit their applications through the designated channels. By applying for this position, you consent to the processing of your application in accordance with the requirements of this role.

Essential Skills:

IT Support, VIP Assistance, Windows 10, PC and Mac Support, Collaboration Tools, Stakeholder Engagement