Senior Technical Support Specialist

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time £27,000 - £30,000
IT Support Engineer Job Description

We are seeking a skilled IT Support Engineer to join our dynamic IT team at Cathcart Technology. As an IT Support Engineer, you will be responsible for providing comprehensive technical support and maintenance across our business.

Key Responsibilities:

  • Assist system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution.
  • Troubleshoot hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience.
  • Provide 1st line technical support to users through monitoring and prioritising, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
  • Identify software and hardware problems, as well as complete repairs and upgrades.
  • Monitor alerts and act as first response, escalating where required.
  • Monitor and maintain backup systems across the business.
  • Help in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
  • Computer, Tablet, and mobile phone builds, rebuilds, and configuration.
  • Telephony configuration and management.
  • Office 365 Support.
  • Provide support when required to the broader IT team including Infrastructure, Software, and Security Teams.

Requirements:

  • Understanding of Windows 7, 10, and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
  • Microsoft Office 365 support.
  • Full UK driving licence and willingness to travel to our sites across the UK.
  • Linux/AD/VMware (Bonus).

What We Offer:

  • A competitive salary of £27,000 - £30,000.
  • A variety of perks including an Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out, and more.
  • Confidential 24/7 wellbeing support.
  • Cycle to Work Scheme.
  • Funded learning and career development opportunities.
  • Company provided Life Assurance policy.


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