Senior IT Support Specialist

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom OCC Computer Personnel Full time

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at OCC Computer Personnel. As a key member of our IT department, you will be responsible for providing 3rd line support for escalated incidents and service requests, resolving complex technical IT issues related to systems, networks, applications, and infrastructure.

Key Responsibilities:

Provide 3rd line support for escalated incidents and service requests
Troubleshoot complex technical IT issues related to systems, networks, applications, and infrastructure
Oversee and execute the patch management process to ensure all systems, applications, and infrastructure components are regularly updated with the latest security patches and updates
Conduct thorough root cause analysis to identify underlying causes
Perform system administration tasks, including configuration, maintenance, and optimization of servers, operating systems, databases, and other IT infrastructure components
Configure and manage network devices, such as routers, switches, firewalls, and wireless access points, to ensure optimal performance, security, and reliability of the network infrastructure
Monitor the performance, availability, and health of IT systems and services using monitoring tools and platforms, promptly responding to alerts, and proactively addressing potential issues
Coordinate and implement changes to IT systems and configurations following established change management processes and procedures
Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting guides, and share knowledge with peers and lower support tiers

Requirements:

Proven experience in a 3rd line support or similar role, with a strong background in IT support, systems administration, and network management in enterprise environments
Expertise in troubleshooting complex technical issues across multiple IT domains, including servers, operating systems (Windows, Linux), networks, databases, and cloud services
Proficiency in system administration tasks, such as installation, configuration, and maintenance of server hardware, operating systems, virtualisation platforms (VMware, Hyper-V), and containerisation technologies (Docker, Kubernetes)
Strong understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, routing/switching, firewalls, VPNs, and wireless networks
Experience with infrastructure monitoring and management tools, such as Nagios, Zabbix, SolarWinds, or similar platforms, for performance monitoring, alerting, and reporting
Excellent communication skills and ability to work well under pressure to ensure stability and reliability of IT systems
Ability to obtain SC clearance, with a view to obtaining DV clearance

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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