Senior IT Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Senior IT Support Specialist to join our team at OCC Computer Personnel. As a key member of our IT department, you will be responsible for providing 3rd line support for escalated incidents and service requests, resolving complex technical IT issues related to systems, networks, applications, and infrastructure.
Key Responsibilities:
Provide 3rd line support for escalated incidents and service requests
Troubleshoot complex technical IT issues related to systems, networks, applications, and infrastructure
Oversee and execute the patch management process to ensure all systems, applications, and infrastructure components are regularly updated with the latest security patches and updates
Conduct thorough root cause analysis to identify underlying causes
Perform system administration tasks, including configuration, maintenance, and optimization of servers, operating systems, databases, and other IT infrastructure components
Configure and manage network devices, such as routers, switches, firewalls, and wireless access points, to ensure optimal performance, security, and reliability of the network infrastructure
Monitor the performance, availability, and health of IT systems and services using monitoring tools and platforms, promptly responding to alerts, and proactively addressing potential issues
Coordinate and implement changes to IT systems and configurations following established change management processes and procedures
Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting guides, and share knowledge with peers and lower support tiers
Requirements:
Proven experience in a 3rd line support or similar role, with a strong background in IT support, systems administration, and network management in enterprise environments
Expertise in troubleshooting complex technical issues across multiple IT domains, including servers, operating systems (Windows, Linux), networks, databases, and cloud services
Proficiency in system administration tasks, such as installation, configuration, and maintenance of server hardware, operating systems, virtualisation platforms (VMware, Hyper-V), and containerisation technologies (Docker, Kubernetes)
Strong understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, routing/switching, firewalls, VPNs, and wireless networks
Experience with infrastructure monitoring and management tools, such as Nagios, Zabbix, SolarWinds, or similar platforms, for performance monitoring, alerting, and reporting
Excellent communication skills and ability to work well under pressure to ensure stability and reliability of IT systems
Ability to obtain SC clearance, with a view to obtaining DV clearance
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
-
Administrative Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary:We are seeking a highly organized and detail-oriented Senior Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for maintaining customer databases, responding to internal and external queries, and supporting vehicle ordering for customers.Key...
-
Senior IT Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Oscar Full time £45,000Job Title: Senior IT Support SpecialistAt Oscar, we are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT Support team, you will be responsible for providing expert technical support to both internal staff and clients.Key Responsibilities: Provide technical support for Windows and Linux operating systems...
-
Senior Service Desk Support Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Senior Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Senior Service Desk Support Specialist to join our team at bet365.Key Responsibilities:* Provide exceptional customer service to internal customers* Take end-to-end ownership of 1st line incidents and requests* Collaborate with fellow engineers and the management...
-
Senior Client Support Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Fintellect Recruitment Full timeUnlock your career potential with Fintellect Recruitment as a Senior Client Support Specialist.About the RoleWe are seeking an organized and driven professional to join our dynamic team and support our Relationship Managers in delivering exceptional client service.As a key member of our team, you will play a vital role in maintaining and growing client...
-
Technical IT Support Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Principal IT Full timeKey Responsibilities:As a skilled IT Field Support Engineer for Principal IT, you will play a crucial role in supporting the company’s future strategy. You will be responsible for managing and monitoring 3rd line Helpdesk issues, providing 2nd and 3rd level support, and installing, configuring, testing and maintaining operating systems, application...
-
Senior Infrastructure Specialist
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Shape IT Recruitment Full timeShape IT Recruitment is seeking a highly skilled Senior Infrastructure Engineer with expertise in Public Key Infrastructure (PKI), security integration, and high-availability systems to join their team.Key Responsibilities:Design, implement, and manage Microsoft PKI with HSM integration to ensure secure and resilient infrastructure for mission-critical...
-
Support Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full timeUnlock a Rewarding Career in CareSalary: £11.59 per hourJoin the CareTech Group as a Support Specialist and contribute to making a positive impact on people's lives.About the Role:We are currently recruiting for a Support Specialist to work with young people and adults with mental health problems, learning disabilities, and autism at Oakwood House in...
-
Senior Software Support Specialist
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Live Nation Full time**Job Overview:**We are seeking a highly skilled Senior Software Support Specialist to join our team at Live Nation.Salary: £35,000 - £45,000 per annum (dependent on experience)Location: UK-RemoteThe successful candidate will provide expert support for Ticketmaster Sport clients and operational teams while working through Salesforce in a SLA and...
-
Electrical Installation Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Meridian Business Support Full timeJob Title: Electrical Installation SpecialistMeridian Business Support is seeking a skilled Electrical Installation Specialist to join our team on a domestic project in Stoke on Trent. The successful candidate will work on installing twin and earth cables, sockets, and lighting in residential and communal areas.Main Responsibilities:• Install electrical...
-
Senior Management Accountant
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company is partnering with a large, successful organisation based in Stoke-on-Trent who are looking for a qualified Management Accountant to join their finance team.Your new role as a Senior Management Accountant will be responsible for delivering the processing of month-end and managing a team of 4. You will support the Assistant Financial...
-
Corporate Senior Administrator
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Levitate Recruitment - Accountancy and Insolvency Recruitment Specialists Full timeCorporate Senior Administrator OpportunityA leading Corporate Recovery specialist is seeking a senior Insolvency Administrator to support the continuation of trading and drive business growth.Be on-site and provide expert support to ensure business continuity.Accountancy or Insolvency qualifications are highly valued.Opportunities for professional...
-
Senior Mental Health Specialist
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Teaching Personnel Full timeRole OverviewWe are seeking a highly skilled and experienced Senior Mental Health Specialist to join our team at Teaching Personnel. As a Senior Mental Health Specialist, you will be responsible for providing psychological support to students with complex social, emotional, and mental health needs.Key ResponsibilitiesConduct comprehensive assessments and...
-
Young Person Support Specialist
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full timeWelcome to the Children Residential Care Team Leader role at CareTech Group, where you will be working closely with our team of dedicated professionals to provide exceptional care and support to young people in our residential services.About the Role: As a Young Person Support Specialist - Senior, you will play a vital part in creating a safe and nurturing...
-
Care Support Specialist
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Cambian Group Full timeWe are currently recruiting for a Care Support Specialist to join our team at Oakwood House in Stoke-on-Trent.Job Summary:The successful candidate will provide support to young people and adults with mental health problems, learning disabilities, and autism in a safe and secure environment.Key Responsibilities:Assist the senior team with the assessment of...
-
Recovery Relief Support Specialist
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Creative Support Ltd Full timeWe are seeking a Relief Recovery Support Worker to join our team in Stoke. This is an exciting opportunity to work in a dynamic and supportive environment where you can make a real difference in the lives of people with mental health needs.Key ResponsibilitiesAs a Relief Recovery Support Worker, you will work on an ad-hoc basis to provide person-centred care...
-
Senior Quality Assurance Specialist
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vermelo RPO Full timeVermelo RPO seeks a highly skilled Senior Quality Assurance Specialist to ensure the reliability and quality of our applications and systems. The ideal candidate will have experience in manual User Acceptance Testing (UAT) or similar roles, as well as experience in the insurance or financial services industry.About the RoleThis role involves coordinating all...
-
IT Support Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Full timeJob Title: IT Support SpecialistJob Summary:Crimson is seeking a skilled IT Support Specialist to provide high-quality technical support to end-users. As an IT Support Specialist, you will be responsible for troubleshooting, resolving, and escalating technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...
-
Senior Gas Installation Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Rock managed services Full timeJob Title: Senior Gas Installation SpecialistJob Type: Sub-ContractWe are seeking a skilled Senior Gas Installation Specialist to install and maintain gas systems and appliances for our clients in the Stoke-on-Trent area. The ideal candidate will have extensive experience in gas installation and maintenance, as well as excellent knowledge of health and...
-
Senior Addiction Medicine Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full timeAbout the RoleWe are seeking an exceptional Senior Addiction Medicine Specialist to join our multidisciplinary team at North Staffordshire Combined Healthcare NHS Trust. As a key member of our specialist directorate, you will play a vital role in delivering high-quality care and treatment to patients with complex addiction needs.
-
Senior Mechanical Design Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Matchtech Technology Full timeSenior Mechanical Design SpecialistMatchtech Technology is currently seeking a highly skilled Senior Mechanical Design Specialist to join their team in Stoke-on-Trent.Key Responsibilities:Design and develop complex mechanical systems and components.Collaborate with cross-functional teams to ensure design meets manufacturing requirements.Develop and maintain...