Senior Software Support Specialist

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Live Nation Full time

**Job Overview:**

We are seeking a highly skilled Senior Software Support Specialist to join our team at Live Nation.

Salary: £35,000 - £45,000 per annum (dependent on experience)

Location: UK-Remote

The successful candidate will provide expert support for Ticketmaster Sport clients and operational teams while working through Salesforce in a SLA and metric-driven environment.

About the Role:

  • Expert-level support focusing on external and internal escalated issues via Salesforce
  • Providing support and training to the team, clients, and any other members of Ticketmaster Sport
  • Adhere to company policy and procedure whilst contributing to a continuous improvement culture within the team
  • Troubleshoot systematically software faults for bug reporting
  • Take lead on special projects for a specific product(s) as needed
  • Bespoke data extracts for reporting and CRM purposes
  • Bespoke database updates using SQL
  • Some travel to client sites and other offices
  • Any other duties and projects as required by Management

Requirements:

  • Proven years of experience in software product support
  • Advanced product knowledge and an understanding of SQL would be beneficial
  • Proficiency in Microsoft Office
  • Excellent time management and organizational skills and the ability to react to changes requiring reprioritization of workload
  • Fluent in spoken and written English

What We Offer:

  • Opportunity to work with a leading entertainment company
  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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