Senior Software Support Specialist
1 month ago
**Job Overview:**
We are seeking a highly skilled Senior Software Support Specialist to join our team at Live Nation.
Salary: £35,000 - £45,000 per annum (dependent on experience)
Location: UK-Remote
The successful candidate will provide expert support for Ticketmaster Sport clients and operational teams while working through Salesforce in a SLA and metric-driven environment.
About the Role:
- Expert-level support focusing on external and internal escalated issues via Salesforce
- Providing support and training to the team, clients, and any other members of Ticketmaster Sport
- Adhere to company policy and procedure whilst contributing to a continuous improvement culture within the team
- Troubleshoot systematically software faults for bug reporting
- Take lead on special projects for a specific product(s) as needed
- Bespoke data extracts for reporting and CRM purposes
- Bespoke database updates using SQL
- Some travel to client sites and other offices
- Any other duties and projects as required by Management
Requirements:
- Proven years of experience in software product support
- Advanced product knowledge and an understanding of SQL would be beneficial
- Proficiency in Microsoft Office
- Excellent time management and organizational skills and the ability to react to changes requiring reprioritization of workload
- Fluent in spoken and written English
What We Offer:
- Opportunity to work with a leading entertainment company
- A dynamic and supportive team environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
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