Senior Application Support Specialist

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Novus Property Solutions Ltd Full time
About the Role

We are seeking an experienced Senior Application Support Engineer to join our Solution Delivery Team. As a key member of our team, you will be responsible for providing technical expertise and support to our end-users, including back-office teams, site operational teams, and Novus clients.

Key Responsibilities
  • Act as the principal contact for initial troubleshooting of IT application problems, resolving where possible, escalating or referring where not.
  • Lead on projects or be the technical lead on new projects as necessary and requested.
  • Ensure the company's cloud and on-premise IT systems are available and up to date.
  • Operate constant maintenance programmes to reduce failures in software and ensure appropriate housekeeping tasks are followed.
  • Evaluate user and system needs, delivering training where appropriate, including inducting new staff onto IT systems.
  • Maintain project documentation and schedule upgrades of software systems as and when appropriate.
  • Liaise with external suppliers and supporting agents to resolve issues and enhance all Novus systems.
  • Mentor and encourage the team to expand their knowledge through training opportunities.
  • Document and maintain a sufficient problem management solution database.
  • Work alongside the IT Operations Manager to improve overall process/workflow automation.
About Us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with over 700 colleagues in 20 locations across Great Britain. We are a socially and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

We value people and are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. If you are a customer-centric and forward-thinking individual with a passion for technology, we would love to hear from you.



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