Client Relations Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom OSI Systems, Inc Full time

Job Description

Overview

OSI Systems, Inc. is in search of a Client Relations Specialist to join our dynamic team. This role is crucial in supporting our International operations and ensuring seamless communication within the Cargo Services Department.

As a leading provider of sophisticated X-ray technology solutions for various sectors, including security and logistics, we are dedicated to delivering top-tier screening systems and services. Your contribution will be vital in fostering strong customer relationships and collaborating with our Service Engineers and regional management.

The Client Relations Specialist will engage with customers to address inquiries and facilitate service requests, ensuring that all operational obligations are met. This position may involve occasional travel to strengthen customer connections and support our field teams. Responsibilities extend beyond the primary territory and may include off-hours assistance to guarantee comprehensive service coverage.

Responsibilities

Address all inquiries from customers and Field Engineers regarding system maintenance and support. Manage financial processes: oversee billing and invoicing for services and spare parts, track inventory, and handle vendor invoicing. Coordinate maintenance schedules, liaising with customers and Field Service Engineers to fulfill contract requirements. Provide quotes for service requests based on time and materials. Log and track service requests until resolution, maintaining accurate records and understanding contract and charge coding. Order necessary parts for service and shipments, including international logistics. Collaborate closely with management, sales, finance, logistics, and other departments as required. Provide off-hours support as needed to accommodate time zone differences. Ensure prompt responses to inquiries from Customer Field Managers and Field Engineers, with a commitment to timely communication. Uphold the Company’s Code of Ethics and Conduct in all interactions. Report any quality issues or defects to management for corrective action. Adapt to evolving business needs by taking on additional duties as assigned. Qualifications

Minimum of 3 years of experience in customer service. Detail-oriented with proficiency in Microsoft Office applications; experience with Microsoft Dynamic ERP is advantageous. Excellent interpersonal and communication skills. Strong problem-solving and conflict resolution abilities. Capacity to manage multiple tasks effectively. Positive and proactive attitude. Ability to work independently as well as collaboratively within a team.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. does not accept unsolicited resumes from recruiters or employment agencies. Any unsolicited information or resumes submitted will be considered the property of OSI.



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