Client Relations Associate

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom McDonald's Full time

Position Overview

At McDonald's UK, we take pride in our legacy of over 50 years as a globally recognized brand. Our core values—Serve, Inclusion, Integrity, Community, and Family—are the foundation of our operations. We are dedicated to creating a safe, respectful, and inclusive workplace, providing quality employment opportunities, and ensuring accessibility for all.

As a Customer Service Representative, you will be the welcoming face of our establishment. Your primary responsibilities will include engaging with customers to ensure a seamless experience in our dining areas. This involves making young guests feel special, distributing promotional items, coordinating unique events, addressing individual customer needs, maintaining cleanliness in all public areas, and fostering a warm and inviting atmosphere.

Your role will require you to establish and uphold positive communication with customers consistently, while also keeping management informed about customer satisfaction levels.

In this dynamic and fast-paced environment, we seek individuals who can bring a genuine smile and connect with our customers, making them feel appreciated.

Key attributes for success in this role include:

  • Friendly, welcoming, and courteous demeanor
  • Ability to work collaboratively within a team
  • Strong communication skills, including attentive listening and effective verbal interaction
  • Capacity to maintain high energy levels while working efficiently

In addition to a competitive salary, you will enjoy a range of benefits, including:

  • Complimentary meals during shifts
  • Annual performance-based pay reviews
  • Employee discount card offering savings at numerous retailers
  • Private healthcare coverage after three years of service
  • Flexible scheduling with opportunities for training, development, and advancement
  • 28 days of holiday (pro rata for part-time employees)
  • Guaranteed minimum hours contracts available, ranging from 4 to 40 hours per week


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