Client Relations Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom McDonald's Full time

Position Overview

At McDonald's UK, we have proudly served our communities for over five decades. As one of the most recognizable brands globally, our commitment to core values such as Service, Inclusion, Integrity, Community, and Family is what drives us. We strive to create a safe, respectful, and inclusive workplace, ensuring quality employment opportunities for everyone.

As a Guest Experience Representative, you will embody the welcoming spirit of our restaurant. Your primary role will involve engaging with customers to ensure a seamless experience in our dining areas. Responsibilities include making young guests feel special, distributing promotional items, coordinating events, addressing specific customer needs, maintaining cleanliness in the dining space and restrooms, and fostering a warm, inviting atmosphere.

Your ability to establish and maintain positive interactions with customers is crucial, as is keeping management informed about customer feedback and satisfaction levels.

In this dynamic and fast-paced environment, we seek individuals who can bring a genuine smile and connect with customers, making them feel appreciated.

Attributes such as friendliness, courtesy, and helpfulness will come naturally to you, and you will thrive as part of a collaborative team. Strong communication skills, including attentive listening and effective verbal interaction, are essential. Maintaining high energy levels while working efficiently and productively is a key requirement.

In addition to a competitive salary, you will enjoy the following benefits:

  • Complimentary meal during shifts
  • Annual performance-related pay reviews
  • Employee discount card offering savings at numerous well-known retailers
  • Private healthcare coverage after three years of service
  • Flexible scheduling with opportunities for training, development, and career advancement
  • 28 days of holiday (pro-rated for part-time roles)
  • Guaranteed minimum hours contracts available, ranging from 4 to 40 hours per week


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