Guest Services Welcome Coordinator
3 weeks ago
Guest Services Welcome Coordinator
Job Type: Full Time - Seasonal (Fixed End Date)
Role Overview
The primary objective of this position is to assist the Guest Services Management Team in ensuring that all facets of the welcome and uniform area are effectively overseen. As the initial point of contact for our esteemed visitors and VIP guests, you will play a crucial role in providing a warm reception and ensuring compliance with uniform standards and site security protocols.
Key Responsibilities
- Deliver exceptional service to both staff and guests.
- Acquire a comprehensive understanding of the park and its operations to offer informed guidance and responses to inquiries.
- Maintain a well-organized environment for the Staff and Guest welcome and Uniform department.
Qualifications & Experience
What we seek:
- Strong self-motivation and initiative.
- Outstanding leadership capabilities.
- Ability to work collaboratively within a team.
- Maintain high standards under pressure and achieve positive outcomes.
- Excellent interpersonal skills for relationship building within the team and networking across the resort.
- Capability to work independently.
- Effective problem-solving and decision-making skills.
- Adaptability to thrive in a fast-paced environment.
Benefits
Join our team of THRILLMAKERS at the UK's Favourite theme Park, and in return, you will receive:
- 20 complimentary tickets to any Merlin attractions worldwide.
- 25% discount in our retail outlets and dining establishments.
- Opportunities for professional development and a long-term career within Merlin.
- Complimentary transportation from designated locations for all employees.
- 40% discount online on LEGO products, among other perks.
At Merlin, we embrace diversity and welcome individuals from all walks of life to our enchanting attractions and resorts. We are committed to fostering an inclusive and diverse workplace where everyone can be themselves, have equal opportunities, and thrive together. Because at Merlin, every individual matters.
Together, we strive to cultivate a work environment where all employees feel valued, regardless of their age, race, gender, disability, or sexual orientation. While we recognize that there is always room for growth and learning, our goal is to be the most inclusive and flexible employer in our industry.
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