Guest Services Reception Coordinator

3 weeks ago


Chertsey, Surrey, United Kingdom Thorpe Park Full time

Guest Services Reception Coordinator - Chertsey, Surrey

Job Type: Full Time - Seasonal (Fixed End Date)

Role Overview

The primary objective of this position is to assist the Front of House Management Team in overseeing the welcome and uniform area, ensuring that all operations run efficiently. As the initial point of contact for business visitors and VIP guests, you will provide a warm greeting and ensure compliance with uniform standards and security protocols. Your role will involve delivering exceptional service to both staff and guests, while also acquiring a general understanding of the park's operations to effectively address inquiries.

Current Openings

We have two positions available: one full-time with flexible hours and one part-time (weekend availability required).

Qualifications & Experience

What are we seeking?

  • Strong self-motivation
  • Outstanding leadership capabilities
  • Ability to work collaboratively within a team
  • Maintain high standards under pressure and achieve positive outcomes
  • Effective interpersonal and relationship-building skills with colleagues
  • Capability to work independently
  • Proficient problem-solving and decision-making skills
  • Ability to thrive in a fast-paced environment

Employee Benefits

Join our team of THRILLMAKERS at the UK's Favorite theme park, THORPE PARK Resort, and enjoy:

  • 20 complimentary tickets to any Merlin attractions worldwide
  • 25% discount at our retail outlets and dining establishments
  • Opportunities for professional development and long-term career growth within Merlin
  • Complimentary transportation from a nearby station for all employees
  • 40% discount on LEGO products online, among other perks

At Merlin, we welcome individuals from all walks of life to our enchanting attractions and resorts daily. We are committed to fostering an inclusive and diverse workplace where everyone can express themselves, access equal opportunities, and thrive collectively. At Merlin, every individual is valued.

We strive to cultivate a work environment where everyone feels appreciated, regardless of age, race, gender, disability, or sexual orientation. While we recognize that there is always room for growth and learning, our goal is to be the most inclusive and flexible employer in our industry.



  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Guest Services Welcome CoordinatorJob Type: Full Time - Seasonal (Fixed End Date)Role OverviewThe primary objective of this position is to assist the Guest Services Management Team in ensuring that all facets of the welcome and uniform area are effectively overseen. As the initial point of contact for our esteemed visitors and VIP guests, you will play a...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Guest Services Welcome Coordinator - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Role OverviewThe primary objective of this position is to assist the Guest Services Management Team in ensuring that all elements of the welcome and uniform area are effectively overseen. As the initial point of contact for our business visitors and esteemed...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Guest Services Welcome Coordinator - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Role OverviewThe primary objective of this position is to assist the Front of House Management Team in overseeing the welcome and uniform area. You will ensure that the daily operations for the Staff and Guest welcome and Uniform department are executed...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Guest Services Receptionist - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Role OverviewThe primary focus of this position is to assist the Front of House Management Team in overseeing the welcome and uniform area. As the initial point of contact for our Business visitors and VIP guests, you will ensure a warm reception while maintaining...


  • Chertsey, Surrey, United Kingdom Young's Full time

    Overnight Hotel AttendantSituated along the picturesque River Thames, The Bridge Hotel offers a unique and memorable experience for guests. With a beautiful garden terrace overlooking the river and a cozy indoor atmosphere, our establishment is a favorite among families, business travelers, and vacationers. We pride ourselves on our friendly and skilled team...


  • Chertsey, Surrey, United Kingdom Foxhills Full time £26,000

    Recreation and Facilities Coordinator at Foxhills CollectionAre you dedicated to promoting wellness, fitness, and delivering outstanding service to patrons? Foxhills Collection is on the lookout for a proactive and enthusiastic Recreation and Facilities Coordinator to enhance our team and support the excellence of our recreational amenities.Position:...


  • Chertsey, Surrey, United Kingdom Compass Group UK & Ireland Full time

    Hospitality Manager Job DescriptionWe are seeking a highly skilled and experienced Hospitality Manager to join our team at Compass Group UK & Ireland. As a Hospitality Manager, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a world-class experience.Key Responsibilities:Service Delivery: Ensure that...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Customer Engagement SpecialistJob Type: Full Time - Seasonal (Fixed End Date)Location: Thorpe ParkWe are seeking a dedicated and enthusiastic individual who is committed to delivering exceptional service at all times. You will demonstrate adaptability and resilience in the face of challenges, working effectively both independently and as part of a team. A...


  • Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Position Overview Are you seeking a rewarding and dynamic position within a supportive administrative team in the Maternity Services sector? We are in search of several Band 3 Maternity Services Coordinator positions. These roles will involve flexible hours across various areas of the Maternity Services, with successful candidates primarily assigned to...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job DescriptionJob Title: Guest Services Team LeaderJob Summary:We are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Thorpe Park Resort. As a Guest Services Team Leader, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience during their...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Job DescriptionJob Title: Guest Services Team LeaderJob Summary:We are seeking a highly motivated and experienced Guest Services Team Leader to join our team at Thorpe Park Resort. As a Guest Services Team Leader, you will be responsible for overseeing the Guest Experience operation, ensuring that our guests have an exceptional experience during their...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Hospitality Team SupervisorJob Type: Part Time - Seasonal (Fixed End Date)Overview: Location: Resort AreaHours: Full Time, 5 days per weekCompensation: £11.72 per hourKey Responsibilities:Oversee the Hotel Operations as the department duty manager during your shift.Address guest feedback in real-time and through various communication channels.Assist the...


  • Chertsey, Surrey, United Kingdom Thorpe Park Full time

    Assistant Manager of Guest ServicesJob Type: Full TimeRole OverviewWe are seeking a dedicated Assistant Manager of Guest Services who will collaborate closely with the Park Operations Manager. The hourly compensation is competitive.Conduct regular audits to ensure compliance with all relevant Health & Safety regulations and protocols, including Safety...

  • Recreation Supervisor

    4 weeks ago


    Chertsey, Surrey, United Kingdom Foxhills Full time £26,000

    Job Opportunity: Recreation Supervisor at Foxhills Collection Are you dedicated to promoting health, wellness, and delivering outstanding service to patrons? Foxhills Collection is on the lookout for a proactive and enthusiastic Recreation Supervisor to enhance our team and support the excellence of our recreational amenities. Position: Recreation...


  • Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Gateway UK Division. As a Team Leader, you will play a key role in championing the highest levels of service and performance by coaching and motivating a team of Guest Excellence Advisors.Key Responsibilities:Champion the...


  • Chertsey, Surrey, United Kingdom Merlin Entertainments Gateway UK Division Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Guest Excellence team at Merlin Entertainments Gateway UK Division. As a Team Leader, you will play a key role in championing the highest levels of service and performance by coaching and motivating a team of Guest Excellence Advisors.Key Responsibilities:Champion the...


  • Chertsey, Surrey, United Kingdom Copperfield Recruitment Full time £25,000 - £30,000

    Service Operations Coordinator Salary: £25,000 - £30,000 Benefits: Birthday off Bonus opportunities Social events 22 days of annual leave (increasing by one day for each year of service, up to a maximum of 25 days) Bank holidays off This position presents an excellent opportunity for a Service Operations Coordinator to oversee and schedule various tasks,...


  • Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time

    Job OverviewPolar Recruitment Services Ltd is seeking a highly skilled Ecommerce Change Coordinator to join their team. As a key member of the Customer Service team, you will be responsible for managing change across the eStore and ensuring operational processes are understood by all Customer Service agents.Key Responsibilities:Manage and coordinate changes...


  • Chertsey, Surrey, United Kingdom UK Mission Enterprise Full time £15

    Position: Children's Activities CoordinatorType: SeasonalCompensation: £15 per hourCompany Overview: UK Mission Enterprise is committed to delivering exceptional private concierge services to our esteemed clientele. We ensure that the properties we manage are maintained to the highest standards.Role Overview: We are seeking a dedicated Children's Activities...


  • Chertsey, Surrey, United Kingdom F5 Full time

    At F5, we are dedicated to creating a superior digital landscape. Our teams empower organizations worldwide to develop, secure, and operate applications that enhance our interaction with the ever-evolving digital environment. We are committed to cybersecurity, safeguarding consumers from fraud, and enabling businesses to concentrate on innovation. Our...