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Guest Relations Coordinator
3 months ago
Customer Engagement Specialist
Job Type: Full Time - Seasonal (Fixed End Date)
Location: Thorpe Park
We are seeking a dedicated and enthusiastic individual who is committed to delivering exceptional service at all times. You will demonstrate adaptability and resilience in the face of challenges, working effectively both independently and as part of a team. A positive attitude and a focus on guest satisfaction are essential.
KEY RESPONSIBILITIES
- Respond to all post-visit feedback and inquiries with confidence via phone and email.
- Ensure that all recovery actions are aligned with the Recovery Matrix and appropriate to the feedback received.
- Exhibit proficiency in using IT equipment and demonstrate the ability to quickly learn new systems.
- Possess a comprehensive understanding of Thorpe Park, including our brand values, target audience, products, services, policies, and procedures.
- Maintain a broad awareness of the Merlin Entertainments Group.
- Take on additional responsibilities during peak periods of the season.
- Keep work areas organized and clean throughout the day, ensuring any necessary cleaning tasks are completed as required.
QUALIFICATIONS & EXPERIENCE
- Strong communication skills and proficiency in the English language.
- Ability to efficiently complete tasks both independently and collaboratively.
- Willingness to learn new systems and processes.
- Previous customer service experience is preferred but not mandatory.
BENEFITS
Join our team of THRILLMAKERS at the UK's Favourite theme park, Thorpe Park, and enjoy:
- 20 complimentary tickets to any Merlin attractions worldwide.
- 25% discount in our retail shops and dining establishments.
- Opportunities for personal development and a long-term career within Merlin.
- Complimentary transportation from designated stations for all employees.
- 40% discount on LEGO products online, among other perks.
At Merlin, we welcome visitors from around the globe to our enchanting attractions and resorts every day. We strive to reflect this multicultural diversity within our workforce. Our goal is to foster an inclusive and supportive workplace where everyone can thrive, regardless of age, race, gender, disability, or sexual orientation. We are committed to continuous learning and growth, aiming to be the most inclusive and flexible employer in our industry.
