Quality and Safety Team Coordinator
3 weeks ago
About Us
Ashford and St. Peter's Hospitals NHS Foundation Trust is a leading healthcare provider, serving a population of over 410,000 people in North-West Surrey, parts of Hounslow, and beyond. Our team of 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and support staff work together to provide a wide range of services across our two hospital sites.
Job Summary
We are seeking an experienced and compassionate individual to join our team as a Quality and Safety Team Administrator. As a key member of our central patient safety team, you will play a crucial role in supporting the delivery of the Patient Safety Incident Response Framework (PSIRF) and ensuring the highest standards of patient care.
Main Duties
Patient Safety:
- Support the central patient safety team through administrative and clerical tasks to deliver the PSIRF across the Trust.
- Develop and maintain a centralised log of safety actions and quality improvement projects following safety incidents.
- Ensure the centralised log is regularly updated with progress on actions and actions are closed in a timely manner.
- Ensure test of effectiveness is completed prior to the closure of actions / projects.
- Identify and highlight duplicate actions and quality improvement projects.
- Identify and highlight any safety action trends and themes.
- Ensure evidence to support completion of safety actions and test of effectiveness is uploaded to the incident reporting system.
- Monitor timescales for incident response completion.
- Support the preparation of agendas, minutes, action logs, and papers for patient safety meetings and learning responses.
- Monitor and action emails to the patient safety team inbox.
- Undertake general administrative duties to support the Head of Patient Safety, including photocopying, scanning, and uploading of documents.
- Support the preparation of letters to families about ongoing incident investigations / learning response.
- Manage the Patient Safety Team diary, making, changing, and managing meeting and training invites.
- Develop good working relationships with internal and external stakeholders.
- Support the management of incidents using the incident reporting system (datix).
- Develop audit tools and collect data to support the completion of patient safety reports.
- Support the development and delivery of patient safety training.
- Support the development of local policies and procedures.
- Support the cascade of safety alerts and monitoring of actions.
Bereavement:
- Be kind, caring, empathetic, and compassionate towards bereaved relatives.
- Draw upon an understanding of spiritual, cultural, and religious needs to provide a person-centred approach to guide bereaved families and deal sensitively with their emotional distress.
- Keep clear, accurate records relating to each death at the Trust, deceased patients' property, and make the relevant post-death notifications (to the GP).
- Signpost relatives to appropriate bereavement services and resources.
- Arrange appointments for bereaved families with viewing of their loved ones.
- Facilitate the release of the deceased to a funeral director.
- Facilitate the release of property and valuables to relatives and manage unclaimed property.
- Coordinate proceedings in the event of an infant death, including liaising directly with the Labour Ward, Birth Reflections Team, Bereavement Midwives, or appropriate department to ensure that all paperwork relating to an infant death is correctly completed.
- Arrange appropriate transport for babies/foetuses to and from the hospital at which the post-mortem is to be carried out.
- Attempt to trace a person's next of kin.
- Support the Mortality Improvement Lead in the preparation and submission of evidence for annual assessments/key performance indicators.
- Be fully conversant with all relevant national and local policies and guidelines.
- Access regular supervision and support via their line manager to support them with the emotional aspects of the role.
Person Specification
Professionalism
- Ability to work as part of a team and organise fluctuating workload around competing priorities.
Qualifications and Further Training
- GCSE English and Maths or equivalent.
- Significant experience of working in an administrative role.
- Competent user of Microsoft Office.
Skills
- Highly developed communication skills, both verbal and written.
- Able to follow processes and policies.
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