Quality and Safety Team Coordinator
7 days ago
About the Role
The Quality and Safety Team Administrator will provide administrative support to the central patient safety team, ensuring the delivery of the Patient Safety Incident Response Framework (PSIRF) across the Trust. This role will also provide administrative support and cover to the Bereavement Office as required.
Main Duties
General Responsibilities
- Maintain patient confidentiality and follow Trust information governance practices
- Complete mandatory and statutory training
- Prioritise and manage workload without direct supervision
- Support the Quality Department and Organisation by carrying out any other duties as qualified and able
- Adhere to a smart dress code
- Develop and promote effective interpersonal/working relationships with all staff within the hospital and external personnel
- Minimise the Trust's environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use
- Undertake other duties commensurate with this grade of post in agreement with the relevant line manager
About Us
Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
Benefits
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Key Responsibilities
Patient Safety
- Support the delivery of the Patient Safety Incident Response Framework (PSIRF) and standards
- Develop and maintain a centralised log of safety actions and quality improvement projects following safety incidents
- Ensure the centralised log is regularly updated with progress on actions and actions are closed in a timely manner
- Ensure test of effectiveness is completed prior to the closure of actions / projects
- Identify and highlight duplicate actions and quality improvement projects
- Identify and highlight any safety action trends and themes
- Ensure evidence to support completion of safety actions and test of effectiveness is uploaded to the incident reporting system
- Monitor timescales for incident response completion
- Support the preparation of agendas, minutes, action logs and papers for patient safety meetings and learning responses
- Monitoring and actioning emails to the patient safety team inbox
- Undertake general administrative duties to support the Head of Patient Safety photocopying, scanning and uploading of documents
- Support the preparation of letters to families about ongoing incident investigations / learning response
- Managing the Patient Safety Team diary; making, changing and managing meeting and training invites
- Develop good working relationships with internal and external stakeholders
- Support the management of incidents using the incident reporting system (datix)
- Develop audit tools and collect data to support the completion of patient safety reports
- Support the development and delivery of patient safety training
- Support the development of local policies and procedures
- Support the cascade of safety alerts and monitoring of actions
Bereavement
- Be kind, caring, empathetic and compassionate towards bereaved relatives
- Draw upon an understanding of spiritual, cultural and religious needs to provide a person-centred approach to guide bereaved families and can deal sensitively with their emotional distress
- To keep clear accurate records relating to each death at the Trust, deceased patients property and making the relevant post death notifications (to the GP)
- Signpost relatives to appropriate bereavement services and resources
- Arrange appointments for bereaved families with viewing of their loved ones
- Facilitate the release of the deceased to a funeral director
- Facilitate the release of property and valuables to relatives and manage unclaimed property
- Co-ordinate proceedings in the event of an infant death including: Liaising directly with the Labour Ward, Birth Reflections Team, Bereavement Midwives or appropriate department to ensure that all paperwork relating to an infant death is correctly completed Arranging appropriate transport for babies/foetuses to and from the hospital at which the postmortem is to be carried out
- Attempting to trace a persons next of kin
- To support the Mortality Improvement Lead in the preparation and submission of evidence for annual assessments / key performance indicators
- Be fully conversant with all relevant national and local Policies and Guidelines
- Access regular supervision and support via their line manager to support them with the emotional aspects of the role
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