Quality and Safety Team Coordinator

2 months ago

Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Quality and Safety Team Administrator at Ashford & St. Peter's Hospitals NHS Foundation Trust.

Key Responsibilities

The successful candidate will be responsible for providing administrative support to the central patient safety team, including:

  • Supporting the delivery of the Patient Safety Incident Response Framework (PSIRF) and standards
  • Developing and maintaining a centralized log of safety actions and quality improvement projects following safety incidents
  • Ensuring the centralized log is regularly updated with progress on actions and actions are closed in a timely manner
  • Ensuring test of effectiveness is completed prior to the closure of actions / projects
  • Identifying and highlighting duplicate actions and quality improvement projects
  • Identifying and highlighting any safety action trends and themes
  • Ensuring evidence to support completion of safety actions and test of effectiveness is uploaded to the incident reporting system
  • Monitoring timescales for incident response completion
  • Supporting the preparation of agendas, minutes, action logs and papers for patient safety meetings and learning responses
  • Monitoring and actioning emails to the patient safety team inbox
  • Undertaking general administrative duties to support the Head of Patient Safety, including photocopying, scanning and uploading of documents
  • Supporting the preparation of letters to families about ongoing incident investigations / learning response
  • Managing the Patient Safety Team diary; making, changing and managing meeting and training invites
  • Developing good working relationships with internal and external stakeholders
  • Supporting the management of incidents using the incident reporting system (datix)
  • Developing audit tools and collecting data to support the completion of patient safety reports
  • Supporting the development and delivery of patient safety training
  • Supporting the development of local policies and procedures
  • Supporting the cascade of safety alerts and monitoring of actions
Main Duties - Bereavement

The successful candidate will also be responsible for providing bereavement support, including:

  • Being kind, caring, empathetic and compassionate towards bereaved relatives
  • Drawing upon an understanding of spiritual, cultural and religious needs to provide a person-centred approach to guide bereaved families and deal sensitively with their emotional distress
  • Keeping clear, accurate records relating to each death at the Trust, deceased patients property and making the relevant post-death notifications (to the GP)
  • Signposting relatives to appropriate bereavement services and resources
  • Arranging appointments for bereaved families with viewing of their loved ones
  • Facilitating the release of the deceased to a funeral director
  • Facilitating the release of property and valuables to relatives and managing unclaimed property
  • Coordinating proceedings in the event of an infant death, including liaising directly with the Labour Ward, Birth Reflections Team, Bereavement Midwives or appropriate department to ensure that all paperwork relating to an infant death is correctly completed
  • Arranging appropriate transport for babies/foetuses to and from the hospital at which the post-mortem is to be carried out
  • Attempting to trace a person's next of kin
  • Supporting the Mortality Improvement Lead in the preparation and submission of evidence for annual assessments / key performance indicators
  • Being fully conversant with all relevant national and local policies and guidelines
  • Accessing regular supervision and support via their line manager to support them with the emotional aspects of the role
Person Specification

The ideal candidate will have:

  • Ability to work as part of a team and organize fluctuating workload around competing priorities
  • GCSE English and Maths or equivalent
  • Significant experience of working in an administrative role
  • Competent user of Microsoft Office
  • Desirable: experience using EPR, minute-taking skills

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