Guest Services Welcome Coordinator
3 weeks ago
Guest Services Welcome Coordinator - Chertsey, Surrey
Job Type: Full Time - Seasonal (Fixed End Date)
Role Overview
The primary objective of this position is to assist the Guest Services Management Team in ensuring that all elements of the welcome and uniform area are effectively overseen. As the initial point of contact for our business visitors and esteemed guests, you will play a crucial role in delivering a warm reception while ensuring compliance with uniform standards and security protocols. Your responsibility will include providing exceptional service to both staff and guests, necessitating a comprehensive understanding of the park and its operations to offer the best guidance and responses to inquiries.
Current Opportunities
We have two positions available: one full-time with flexible hours and one part-time (weekend availability required).
Qualifications & Skills
What we seek:
- Strong self-motivation
- Outstanding leadership capabilities
- Collaborative team player
- Ability to maintain high standards under pressure and achieve positive outcomes
- Effective interpersonal and relationship-building skills within the team and across the resort
- Capability to work independently
- Proficient problem-solving and decision-making skills
- Adept at thriving in a fast-paced environment
Employee Benefits
Join our team of THRILLMAKERS at the UK's Favorite theme park, THORPE PARK Resort, and enjoy:
- 20 complimentary tickets to any Merlin attractions worldwide
- 25% discount in our retail outlets and dining establishments
- Opportunities for professional development and long-term career growth within Merlin
- Complimentary transportation from Staines station to Thorpe Park for all staff
- 40% discount online on LEGO products, among other perks
At Merlin, we welcome visitors from around the globe to our enchanting attractions and resorts every day, and we aim to reflect that same diversity within our workforce. We are committed to fostering an inclusive and diverse workplace where individuals can express themselves, access equal opportunities, and thrive collectively. At Merlin, every individual is valued.
Together, we strive to cultivate a work environment where everyone feels appreciated, regardless of age, race, gender, disability, or sexual orientation. While we recognize that our journey of learning and growth is ongoing, our goal is to be the most inclusive and flexible employer in our industry.
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