Wholesale Sales Manager

3 weeks ago

London, Greater London, United Kingdom All Things Bloom Full time

Position Overview

At All Things Bloom, we believe in providing exceptional coffee experiences that cater to the curious and considerate alike. Our mission is to deliver exquisite coffee that satisfies even the most discerning palates.

As a vital member of our wholesale team, the Wholesale Account Manager will possess a genuine passion for outstanding coffee, coupled with a commitment to delivering exceptional customer service. This role is pivotal in nurturing client relationships and enhancing our commercial success.

What We Offer

  • Competitive salary package
  • Travel reimbursement for necessary journeys
  • Monthly mobile phone expenses covered
  • Provision of a laptop and barista equipment, with additional items subject to approval
  • Training through the Specialty Coffee Association
  • Attractive bonus and commission structure

Ideal Candidate Profile

  • Familiarity with specialty coffee in the UK market
  • Experience with management software such as Xero, Unleashed, and Shopify (not mandatory)
  • Excellent verbal and written communication skills in English
  • Proficiency in Microsoft Office applications
  • Demonstrated success in sales growth and relationship management
  • Strong leadership abilities to develop and manage a team

Performance Metrics

  • Completion of a six-month probationary period with a performance review
  • Achievement of agreed-upon quarterly sales targets
  • Management of the new customer pipeline
  • Regular appraisals every six months
  • Monthly performance review meetings with direct supervisor

Key Responsibilities

  • Oversee daily operations of the wholesale team, including sales and account management
  • Act as a brand ambassador, promoting our products in alignment with our core values
  • Identify opportunities to engage and support wholesale clients
  • Maintain strong relationships with key accounts
  • Communicate effectively with customers regarding our services and support
  • Manage the wholesale account managers to ensure effective planning of their activities
  • Monitor ordering trends and respond to changes in demand
  • Coordinate technical support for clients as needed
  • Provide training at our Roastery or at client locations when necessary
  • Collaborate with various departments to achieve quarterly sales objectives
  • Participate in trade events and exhibitions as required
  • Convert leads from inquiries and proactively seek new business opportunities
  • Research potential clients to understand their needs and demonstrate the benefits of our offerings
  • Organize and conduct sales meetings with prospective clients in diverse settings
  • Keep the new business pipeline updated, tracking all prospecting activities
  • Work closely with the roastery team to identify prospects and enhance conversion rates
  • Collaborate with the Head of Coffee on sales forecasting and planning
  • Develop strategic plans for coffee sales, ensuring a generous approach
  • Adapt to last-minute changes and resolve issues while prioritizing customer needs
  • Demonstrate the ability to work independently and manage time effectively

Performance Expectations

  • Understand and uphold All Things Bloom's customer service standards
  • Consistently deliver 'beautifully brewed coffee'
  • Foster positive relationships with wholesale clients, suppliers, and the coffee community
  • Meet sales targets aligned with company financial goals

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