Wholesale Account Manager

6 days ago

London, Greater London, United Kingdom All Things Bloom Full time £33,000
About the Role

We are seeking a highly skilled and experienced Wholesale Account Manager to join our team at All Things Bloom. As a key member of our wholesale team, you will be responsible for managing the day-to-day operations of our sales and accounts, promoting our products, and building strong relationships with our wholesale customers.

Key Responsibilities
  • Manage the wholesale account managers, ensuring their time and activities are planned correctly.
  • Maintain relationships with key accounts and actively communicate with customers about our service and ways we can assist/support their business.
  • Monitor ordering patterns and address changes in volume.
  • Coordinate and process 3rd party technical support for customers.
  • Conduct training when required from our Roastery or at customers' locations.
  • Work as part of a team and communicate excellently with all departments.
  • Attend trade events/exhibitions as required.
  • Turn leads from inbound enquiries and hunt for outbound leads to convert into new customers.
  • Research prospects to understand needs and sell them on the benefits of our products and services.
  • Arrange and host sales meetings with new customers at various locations and settings.
  • Keep new business Pipeline up to date, tracking all prospecting and lead management activities.
  • Work with our roastery team and founders to help identify prospects and improve conversion rates.
  • Work with Head of Coffee on The Coffee programme and forecasting sales so Green bean orders can be planned.
Requirements
  • Understanding of specialty coffee in the UK.
  • Experience using management software Xero, Unleashed, and Shopify (not essential).
  • Excellent English written and verbal communication skills.
  • Competent in all Microsoft programmes.
  • Proven track record of growing sales and maintaining relationships.
  • A people manager, ability to growth and manage a team.
Performance Measurement
  • Have a clear understanding of All Things Bloom's expectations with regards customer service.
  • Always understand and deliver 'beautifully brewed coffee'.
  • Develop positive relationships with your wholesale customers, our suppliers, and the coffee industry.
  • Achieve sales targets in line with company budgets.

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