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Wholesale Account Manager
2 months ago
Liforme, a B Corp Certified company, is seeking a highly skilled Wholesale Account Manager to join our dynamic team.
We are a fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking and truly useful products.
Job Purpose:The successful candidate will be responsible for delivering exceptional customer service to our wholesale accounts, helping us to develop our relationships with wholesale partners worldwide.
Key Responsibilities:- Support the day-to-day operation of the wholesale channel by providing exceptional customer service in a positive and personable manner.
- Maintain a smooth operational flow and first-class wholesale customer experience by assisting with incoming customer enquiries and requests efficiently.
- Develop and deepen our wholesale relationships by going above and beyond customer expectations, and once comfortable in your role, through timely proactive check-ins and catch-up calls.
- Carry out key aspects of the CRM process flow – processing new leads, on-boarding new accounts, and reactivating dormant accounts.
- Update and improve customer assets and documents, such as our wholesale lookbook and price lists.
- Proactively help our internal Operations Team to ensure wholesale orders are processed efficiently.
- Support the Wholesale Manager with new and existing sales and marketing initiatives, including through research and reporting as required.
- Supporting with other ad hoc tasks and administrative duties as required, within the Wholesale Team and the wider company as necessary.
- Outstanding customer service skills, with a genuine desire to go above and beyond.
- Excellent writing and communication skills with a positive and friendly disposition.
- Culturally sensitive and comfortable communicating with internal and external contacts worldwide.
- Proactive approach to issues and difficult scenarios, ready to take the lead where appropriate.
- Good commercial instincts, with the ability to see how today may impact a relationship longer-term.
- Ability to work autonomously within an agreed remit to manage workloads and turnaround of work.
- An ability to think strategically and see the wider context and deeper significance of daily tasks.
- Experience of working within a wholesale, B2B or relationship management position.
- Experience in a customer service focused role.
- An interest in fitness, wellness and/or Yoga.
- Experience working in the health and fitness and/or yoga industry.
- Experience working in a start-up or fast-growing scale-up business.
- Competitive salary
- Hybrid and flexible working structure – remote and office based
- Private Health Insurance
- Good holiday allowance
- Pension contribution
- Monthly fitness/wellness/gym allowance
- An exciting calendar of team social gatherings and events
- Probably the best people you've ever met
- And more...
We know that diversity in experiences, backgrounds and identities can expand horizons. We're committed to being an equal opportunities employer – and that starts with our recruitment process.