Wholesale Account Manager

5 days ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
About the Role

We are seeking a highly motivated and experienced Wholesale Account Executive to join our dynamic team at Liforme (B Corp Certified). As a Wholesale Account Executive, you will play a key role in supporting the growth of our wholesale channel by delivering exceptional customer service to our wholesale accounts and developing strong relationships with our wholesale partners worldwide.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our wholesale accounts, responding to inquiries and requests in a timely and professional manner.
  • Relationship Building: Develop and deepen our wholesale relationships by going above and beyond customer expectations, and proactively checking in with customers to ensure their needs are met.
  • CRM Management: Process new leads, onboard new accounts, and reactivate dormant accounts in our CRM system.
  • Operational Support: Assist the Operations Team with wholesale orders, ensuring efficient processing and timely delivery.
  • Marketing Support: Support the Wholesale Manager with new and existing sales and marketing initiatives, including research and reporting as required.
Requirements
  • Customer Service Skills: Outstanding customer service skills, with a genuine desire to go above and beyond.
  • Communication Skills: Excellent writing and communication skills, with a positive and friendly disposition.
  • Cultural Sensitivity: Culturally sensitive and comfortable communicating with internal and external contacts worldwide.
  • Commercial Instincts: Good commercial instincts, with the ability to see how today may impact a relationship longer-term.
  • Autonomy: Ability to work autonomously within an agreed remit to manage workloads and turnaround of work.
What We Offer
  • Competitive Salary
  • Hybrid and Flexible Working Structure
  • Architect-Designed Office Space
  • Private Health Insurance
  • Good Holiday Allowance
  • Pension Contribution
  • Monthly Fitness/Wellness/Gym Allowance
  • Exciting Calendar of Team Social Gatherings and Events

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