After Sales Specialist

1 week ago

Hayes, Greater London, United Kingdom Parkside Recruitment Full time

About the Role:

Parkside Recruitment is seeking an experienced Customer Service / After Sales Specialist to join their team. This global company is renowned for its innovative products and commitment to improving the quality.

Key Responsibilities:

  • Deliver exceptional customer service by addressing and resolving issues efficiently.
  • Manage warranty concerns for both consumers and retailers, ensuring effective and timely solutions.
  • Handle service requests, including the arrangement of service visits, sending replacement parts, and processing manual orders.
  • Maintain accurate records in D365 and ensure all daily procedures align with KPI targets.
  • Share your expertise with team members and provide cross-training to ensure seamless operations during absences.
  • Continuously update and develop product knowledge, including both current and heritage models.
  • Collaborate with the Customer Service Manager to identify and implement operational improvements.

Key Requirements:

  • **Warranty Experience:** Essential for managing warranty concerns and service requests. Proven track record in providing exceptional customer service.
  • Strong organisational skills with the ability to work independently and within a team.
  • Excellent verbal and written communication skills.
  • Ability to produce and deliver training material for team members.
  • Adaptability and a proactive approach to continuous professional development (CPD).
  • Strong problem-solving skills and keen attention to detail.

Why This Role?

This role offers the opportunity to work with a leading Luxury brand. You'll be part of a dynamic and supportive team, with opportunities for growth and development. Competitive Salary, 5% bonus, 25 days holiday, Pension, Healthcare etc.

What We're Looking For:

If you're passionate about customer service and have the required warranty experience, this could be the perfect next step in your career.

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