Inside Sales Support Specialist
4 days ago
About the Role
We are seeking a highly skilled and experienced Inside Sales Support Specialist to join our team at CHAMP Cargosystems. As a key member of our sales team, you will be responsible for providing exceptional support to our customers and driving business growth.
Key Responsibilities
- Lead Generation
- Respond to inbound sales leads from various sources, including our website, email, and chat services.
- Provide timely and professional written acknowledgement to leads.
- Arrange initial contact with prospects via Teams and conduct thorough questionnaires to gather valuable insights.
- Perform business checks to ensure lead viability.
- Opportunity Creation
- Create opportunities within our CRM system and document all steps and information prior to handover to sales.
- Send standard pricing and information to prospects for out-of-the-box services.
- Contract Management
- Provide standard contracts or amendments to prospective customers for out-of-the-box services.
- Follow up with customers until contract signing.
- Business Development
- Proactively research and seek out new business opportunities in the market.
- Lead or coordinate internal sales initiatives and campaigns.
- Administrative Support
- Update CRM and other sales and financial systems as required.
- Generate sales collateral and templates.
- Assist with customer events.
- Process Improvement
- Seek and recommend sales process improvements.
Requirements
- Experience
- Minimum 1 year of experience working within the air cargo transport industry.
- Skills
- Confident and strong communicator.
- Broad understanding of the air cargo industry.
- Working knowledge of Microsoft Dynamics 365 and Microsoft Office products.
- Education
- High school education.
What We Offer
As a Inside Sales Support Specialist at CHAMP Cargosystems, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our company. We offer a competitive compensation package and a collaborative work environment.
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