Sales Support and Administration Professional

7 days ago

Hayes, Greater London, United Kingdom CHAMP Cargosystems Full time
Job Description

Role Overview

CHAMP Cargosystems is seeking a highly skilled and experienced Inside Sales Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional support to our customers and prospects, ensuring seamless communication and efficient resolution of their queries.

Key Responsibilities

  • Initial Lead Response
    • Respond to all inbound sales leads in a timely and professional manner.
    • Provide written acknowledgement within agreed timeframe.
  • Lead Qualification and Opportunity Creation
    • Perform business checks on incoming leads to ensure their viability.
    • Create opportunities within our CRM system and document all steps and information prior to handover to sales.
  • Customer Communication and Contract Management
    • Arrange for initial contact via Teams and seek to gain valuable insights from the prospect through the first contact conversation and use of the questionnaire.
    • Send standard pricing and information direct to the prospect or customer for simpler out-of-the-box services.
    • Provide standard contracts or amendments to the prospective customer reflecting standard or agreed pricing.
    • Follow up with prospective customers until contract is signed.
  • Business Development and Support
    • Proactively research and seek out new business opportunities in the market.
    • Lead or coordinate internal sales initiatives and campaigns, including follow-up on any marketing campaign or future webinar within the agreed timeline.
    • Provide general support to the sales team, including updating CRM and other sales and financial systems, generating sales collateral and templates, and assisting in customer events.
  • Administrative Support
    • Update our CRM (Microsoft Dynamics 365) as required, including qualifying, creating opportunities, and updating assisting to ensure all opportunities are correctly updated regardless of owner.
    • Produce and report performance/status and quality reports as required.
    • Administer our Sales Enablement tool, supported by Marketing.
    • Provide general administrative support to the VP Sales as required.

Requirements

  • Experience and Skills
    • Minimum 1 year of experience working within the Air Cargo Transport Industry, either with Cargo Ground Handling, Airline – Cargo Division, Freight Forwarder, or GSA – Cargo.
    • Working knowledge of Microsoft Dynamics 365 would be very useful but not essential.
    • Working knowledge of all Microsoft Office products, including Outlook, Word, PPT, and Excel.
  • Education and Qualifications
    • High School education.
    • Must have a high standard of written and spoken English.

What We Offer

As a valued member of our team, you will have the opportunity to work with a leading company in the Air Cargo industry, with a dynamic and supportive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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