After Sales Specialist
7 days ago
A leading Luxury brand is seeking an experienced After Sales Specialist to join their team at Parkside Office Professional. This global company is renowned for its innovative products and commitment to improving the quality.
Key Responsibilities- Deliver Exceptional Customer Service: Address and resolve customer issues efficiently, ensuring a high level of satisfaction.
- Manage Warranty Concerns: Effectively handle warranty concerns for consumers and retailers, providing timely and effective solutions.
- Handle Service Requests: Arrange service visits, send replacement parts, and process manual orders in a timely and efficient manner.
- Maintain Accurate Records: Ensure all daily procedures align with KPI targets and maintain accurate records in the company's database.
- Share Expertise and Provide Training: Share knowledge with team members and provide cross-training to ensure seamless operations during absences.
- Stay Up-to-Date with Product Knowledge: Continuously update and develop product knowledge, including current and heritage models.
- Collaborate with the Customer Service Manager: Identify and implement operational improvements to enhance the customer experience.
- Warranty Experience: Essential for managing warranty concerns and service requests.
- Proven Track Record in Customer Service: Demonstrate a proven track record in providing exceptional customer service.
- Strong Organisational Skills: Ability to work independently and within a team, with strong organisational skills.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to produce and deliver training material for team members.
- Adaptability and CPD: Adaptability and a proactive approach to continuous professional development (CPD).
- Strong Problem-Solving Skills: Strong problem-solving skills and keen attention to detail.
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After Sales Specialist
1 week ago
Hayes, Greater London, United Kingdom Parkside Recruitment Full timeAbout the Role:Parkside Recruitment is seeking an experienced Customer Service / After Sales Specialist to join their team. This global company is renowned for its innovative products and commitment to improving the quality.Key Responsibilities:Deliver exceptional customer service by addressing and resolving issues efficiently.Manage warranty concerns for...
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4 days ago
Hayes, Greater London, United Kingdom CHAMP Cargosystems Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled and experienced Inside Sales Support Specialist to join our team at CHAMP Cargosystems. As a key member of our sales team, you will be responsible for providing exceptional support to our customers and driving business growth.Key ResponsibilitiesLead GenerationRespond to inbound sales leads from...
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