Client Relations Insurance Advisor

3 weeks ago

Worthing, West Sussex, United Kingdom Aviva Full time
Insurance Representative

Salary up to £26,500

Are you skilled at uncovering essential information and asking insightful questions to meet our clients' needs? Do you possess a background in insurance and a proactive mindset to help us achieve our goals while fostering strong professional relationships? If so, we want to hear from you

About the Role:
  • Building and maintaining strong relationships with clients to ensure timely resolution of inquiries and taking ownership of disputes to guarantee resolution within service level agreements.
  • Collaborating effectively with central collections, underwriting, and sales teams to manage broker accounts, address queries, and facilitate prompt payment recovery.
  • Engaging in daily communication with clients, addressing non-payment inquiries related to various insurance policies.
  • Conducting weekly analysis of query management and reporting findings to the Query Management Analysis Manager.
  • Contributing to team projects and initiatives by sharing insights and feedback to enhance operational efficiency and positively influence the financial standing concerning client fees.
Desired Skills and Experience:
  • Proven ability to achieve results, specifically in reducing debt through effective query management.
  • Capability to identify data quality issues and errors in reporting and analysis.
  • Knowledge and experience in the insurance sector.
  • Confidence in engaging with brokers and clients to build lasting relationships.
  • Strong proficiency in Excel, including skills in vlookups and pivot tables.
What We Offer:

At Aviva, we are committed to investing in our employees. Here’s what you can expect:
  • Competitive starting salary up to £26,500 (dependent on location, skills, experience, and qualifications).
  • Bonus potential of 6% of annual salary, based on performance and company results.
  • Generous pension scheme with contributions of up to 14% from Aviva, depending on your input.
  • 25 days of holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
  • Significant discounts on Aviva products and other retail offers, helping your money go further.
  • Opportunity to earn up to £1,200 in free Aviva shares annually through our Matching Share Plan and participate in our Save As You Earn scheme.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits tailored to your needs, including sustainability options like cycle-to-work schemes.
  • Engagement in community initiatives through Aviva Communities and the opportunity to use 3 paid volunteering days.
  • Comprehensive wellbeing support and resources.
To learn more about our offerings, explore our resources. We value diversity and encourage applications from individuals with varied backgrounds and experiences.

At Aviva, we embrace flexible working arrangements to accommodate our clients and employees. Most of our team members enjoy a hybrid working model, balancing time in the office with remote work.

We are committed to inclusivity and welcome applications from all qualified candidates. If you have a disclosed disability and meet the minimum criteria for the role, we guarantee an interview.

We encourage you to submit your application online.

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