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Insurance Account Specialist

2 months ago

Worthing, West Sussex, United Kingdom Aviva Full time
Insurance Representative

Salary up to £26,500

Are you skilled at gathering information and asking insightful questions to determine the needs of our clients? Do you possess a background in insurance and a proactive attitude to help us achieve our goals while fostering strong professional relationships? If so, we want to hear from you

About the Role:
  • Building and maintaining strong relationships with clients to ensure timely resolution of inquiries and taking responsibility for any disputes to guarantee resolution within service level agreements.
  • Collaborating effectively with central collections, underwriting, and sales teams to manage broker accounts, address queries, and facilitate prompt payment recovery.
  • Engaging in daily communication with clients, addressing non-payment inquiries related to various insurance policies.
  • Conducting weekly analysis of query management and reporting findings to the Query Management Analysis Manager.
  • Contributing to team projects and initiatives by sharing insights and providing constructive feedback to enhance processes and positively influence the financial position regarding client fees.
Desired Skills and Experience:
  • Proven ability to achieve results, specifically in reducing debt through effective query management.
  • Capability to identify data quality issues and errors in reporting and analysis.
  • Knowledge and experience in the insurance sector.
  • Confidence in engaging with brokers and clients to build lasting relationships.
  • Strong proficiency in Excel, including functions such as VLOOKUP and pivot tables.
What We Offer:

At Aviva, we are committed to investing in our employees. Here’s what you can expect:
  • Starting salary up to £26,500 (dependent on location, skills, experience, and qualifications).
  • Bonus potential of 6% of annual salary, contingent on performance and company results.
  • Generous pension scheme with contributions up to 14%, based on your input.
  • 25 days of holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
  • Significant discounts of up to 40% on Aviva products and other retail offers.
  • Opportunity to receive up to £1,200 in free Aviva shares annually through our Matching Share Plan and participate in our Save As You Earn scheme.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits tailored to your needs, including sustainability options like cycle-to-work schemes.
  • Engagement in community initiatives through Aviva Communities and the opportunity to utilize 3 paid volunteering days.
  • Commitment to your wellbeing with a variety of support resources and tools.
We encourage applications from individuals with diverse backgrounds and experiences. If you’re excited about this opportunity but unsure if you meet every requirement, we invite you to apply. We value flexibility in work locations, hours, and patterns to accommodate our clients and employees. Most of our team members work smartly, spending around 50% of their time in the office, balancing flexibility with collaboration.

To learn more about Aviva and our commitment to inclusivity, please explore our resources.