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Insurance Professional

2 months ago

Worthing, West Sussex, United Kingdom Aviva Full time
About the Role

We are seeking a skilled Insurance Representative to join our team at Aviva. As an Insurance Representative, you will be responsible for developing excellent relationships with customers to ensure resolutions of queries within agreed timelines and taking ownership of disputes and blockages with customers to ensure resolution within SLA.

Key Responsibilities
  • Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines
  • Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery
  • Daily communication with customers, raising non-payment queries for a variation of insurance policies
  • Weekly query management analysis, reporting back to QMA Manager
  • Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees
Requirements
  • Ability to deliver - i.e. proven track record in reduction of debt through query management
  • Ability to spot data quality issues/ errors in reporting/ data analysis
  • Insurance background/ knowledge
  • Confident in liaising with brokers/customers - building relationships
  • Strong excel skills - i.e. vlookups, pivot tables etc
What We Offer
  • Starting salary up to £26,500 (Up to £29,000 in London) (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools