Insurance Account Specialist
5 days ago
Salary up to £26,500
Are you skilled at gathering information and asking insightful questions to determine the needs of our clients? Do you possess a background in insurance and a proactive attitude to help us achieve our goals while fostering strong professional relationships? If so, we want to hear from you
About the Role:
- Building and maintaining strong relationships with clients to ensure timely resolution of inquiries and taking responsibility for any disputes to guarantee resolution within service level agreements.
- Collaborating effectively with central collections, underwriting, and sales teams to manage broker accounts, address queries, and facilitate prompt payment recovery.
- Engaging in daily communication with clients, addressing non-payment inquiries related to various insurance policies.
- Conducting weekly analysis of query management and reporting findings to the Query Management Analysis Manager.
- Contributing to team projects and initiatives by sharing insights and providing constructive feedback to enhance processes and positively influence the financial position regarding client fees.
- Proven ability to achieve results, specifically in reducing debt through effective query management.
- Capability to identify data quality issues and errors in reporting and analysis.
- Knowledge and experience in the insurance sector.
- Confidence in engaging with brokers and clients to build lasting relationships.
- Strong proficiency in Excel, including functions such as VLOOKUP and pivot tables.
At Aviva, we are committed to investing in our employees. Here’s what you can expect:
- Starting salary up to £26,500 (dependent on location, skills, experience, and qualifications).
- Bonus potential of 6% of annual salary, contingent on performance and company results.
- Generous pension scheme with contributions up to 14%, based on your input.
- 25 days of holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
- Significant discounts of up to 40% on Aviva products and other retail offers.
- Opportunity to receive up to £1,200 in free Aviva shares annually through our Matching Share Plan and participate in our Save As You Earn scheme.
- Supportive policies, including parental and carer's leave.
- Flexible benefits tailored to your needs, including sustainability options like cycle-to-work schemes.
- Engagement in community initiatives through Aviva Communities and the opportunity to utilize 3 paid volunteering days.
- Commitment to your wellbeing with a variety of support resources and tools.
To learn more about Aviva and our commitment to inclusivity, please explore our resources.
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