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Insurance Solutions Consultant
2 months ago
Salary up to £26,500
Are you skilled at uncovering details and asking insightful questions to grasp the needs of our clients? Do you possess a background in insurance along with a proactive, positive mindset to help us achieve our goals and foster strong working relationships? If so, we would like to hear from you
About the Role:
- Establishing and nurturing excellent relationships with clients to ensure timely resolution of inquiries, while taking ownership of disputes and obstacles to guarantee resolution within service level agreements.
- Collaborating effectively with central collections, underwriting, and sales teams to ensure efficient management of broker accounts, inquiries, and prompt payment recovery.
- Engaging in daily communication with clients, addressing non-payment inquiries for various insurance policies.
- Conducting weekly analysis of query management and reporting findings to the Query Management Analysis Manager.
- Contributing to team projects and initiatives by sharing insights and feedback to enhance operational efficiency and positively influence the debt position related to client fees.
- Proven ability to deliver results, demonstrated by a successful track record in reducing debt through effective query management.
- Capability to identify data quality issues and errors in reporting and data analysis.
- Solid knowledge and experience in the insurance sector.
- Confidence in building relationships with brokers and clients.
- Strong proficiency in Excel, including vlookups and pivot tables.
At Aviva, our commitment to you is reflected in our investment in your professional growth. We provide a range of benefits designed to support you:
- Starting salary up to £26,500 (dependent on location, skills, experience, and qualifications).
- Bonus potential of 6% of annual salary, contingent on your performance and Aviva's overall success.
- Generous pension scheme with contributions of up to 14% from Aviva, based on your input.
- 25 days of holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
- Significant discounts on Aviva products and other retailer offers, helping you make your money go further.
- Up to £1,200 in free Aviva shares annually through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme.
- Supportive policies, including parental and carer's leave.
- Flexible benefits tailored to your needs, including sustainability options like cycle-to-work schemes.
- Engage in community service with 3 paid volunteering days to make a difference.
- Comprehensive wellbeing support and resources available.
Inclusivity at Aviva:
We embrace diversity and encourage applications from individuals with varied backgrounds and experiences. If you feel excited about this opportunity but don’t meet every requirement, we encourage you to apply. We value different perspectives and experiences in our workforce.
We offer flexible working arrangements to accommodate our clients, business needs, and your personal circumstances. Most of our employees engage in smart working, spending approximately 50% of their time in the office each week, blending flexibility with collaboration.
We are committed to interviewing every disabled applicant who meets the minimum job criteria. If you have a disclosed disability, please inform us after applying.
We encourage online applications for convenience.
