Wholesale Partnerships Manager

3 weeks ago

London, Greater London, United Kingdom All Things Bloom Full time

Position Overview

At All Things Bloom, we believe in providing exceptional coffee experiences for all. Our mission is to cater to the refined tastes of coffee enthusiasts and casual drinkers alike.

As a key member of our wholesale team, the Wholesale Account Manager will possess a genuine passion for coffee, excel in customer service, and demonstrate a commitment to nurturing client relationships while driving our business growth.

What We Offer

  • Competitive salary of £33,000 annually
  • Travel allowance for any necessary journeys
  • Monthly mobile phone expenses covered
  • Provision of a laptop and barista kit, with additional items subject to approval
  • Access to SCA training programs
  • Attractive bonus and commission structure

Ideal Candidate Profile

  • Familiarity with specialty coffee in the UK market
  • Experience with management software such as Xero, Unleashed, and Shopify (not mandatory)
  • Excellent written and verbal communication skills in English
  • Proficiency in Microsoft Office Suite
  • Demonstrated success in sales growth and relationship management
  • Strong leadership skills with the ability to develop and manage a team

Performance Metrics

  • Completion of a six-month probationary period with a performance review
  • Achievement of agreed-upon quarterly sales targets
  • Maintenance of a robust new customer pipeline
  • Regular appraisals every six months to assess role performance
  • Monthly performance review meetings with direct supervisor

Key Responsibilities

  • Oversee daily operations of the wholesale team, encompassing both sales and account management
  • Act as a brand ambassador, promoting our products in alignment with our core values
  • Identify opportunities to engage and support wholesale clients
  • Maintain and strengthen relationships with key accounts
  • Communicate proactively with customers regarding our services and support
  • Supervise wholesale account managers, ensuring effective planning of their activities
  • Analyze ordering trends and respond to fluctuations in demand
  • Coordinate third-party technical support for clients as needed
  • Conduct training sessions at our Roastery or client locations
  • Collaborate with various departments to achieve quarterly sales objectives
  • Participate in trade events and exhibitions as required
  • Convert leads from inquiries and proactively seek new business opportunities
  • Research potential clients to understand their needs and promote our offerings
  • Organize and lead sales meetings with prospective clients
  • Keep the new business pipeline updated, tracking all lead management activities
  • Work closely with the roastery team to identify prospects and enhance conversion rates
  • Collaborate with the Head of Coffee on forecasting sales and planning green bean orders
  • Develop comprehensive strategies for coffee sales
  • Adapt to last-minute changes and prioritize customer needs effectively
  • Demonstrate the ability to work independently and manage time efficiently

Performance Expectations

  • Understand and meet All Things Bloom's customer service standards
  • Deliver 'beautifully brewed coffee' consistently
  • Foster positive relationships with wholesale clients, suppliers, and the coffee community
  • Achieve sales targets aligned with company financial goals

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