Wholesale Partnerships Manager

3 weeks ago

London, Greater London, United Kingdom All Things Bloom Full time

Position Overview

At All Things Bloom, we believe in delivering exceptional coffee experiences to all. Our mission is to cater to the refined tastes of coffee enthusiasts and everyday drinkers alike.

As a key member of our wholesale division, the Wholesale Account Manager will possess a genuine passion for quality coffee, outstanding customer service skills, and a commitment to nurturing client relationships while driving our business growth.

What We Offer

  • Competitive annual salary
  • Travel compensation for business-related journeys
  • Coverage of monthly mobile expenses
  • Provision of a laptop and barista equipment, with additional items subject to approval
  • Training through the Specialty Coffee Association
  • Performance-based bonuses and commissions

Ideal Candidate Profile

  • Familiarity with the specialty coffee market in the UK
  • Experience with management software such as Xero, Unleashed, and Shopify (not mandatory)
  • Strong written and verbal communication skills in English
  • Proficiency in Microsoft Office applications
  • Demonstrated success in sales growth and relationship management
  • Effective team leadership and development skills

Performance Evaluation

  • Initial six-month review period
  • Quarterly sales objectives
  • Maintenance of a robust new customer pipeline
  • Regular performance appraisals every six months
  • Monthly discussions with supervisors to assess commercial outcomes

Key Responsibilities

  • Oversee daily operations of the wholesale team, including sales and account management
  • Act as a brand ambassador, promoting our product range in alignment with our core values
  • Identify and engage with wholesale clients to enhance their experience
  • Maintain strong relationships with key accounts
  • Communicate proactively with clients regarding our services and support options
  • Supervise the wholesale account managers, ensuring effective planning of their activities
  • Analyze ordering trends and respond to fluctuations in demand
  • Coordinate third-party technical assistance for clients
  • Provide training sessions at our roastery or client locations as needed
  • Collaborate with various departments to achieve sales targets and business objectives
  • Participate in trade shows and industry events as required
  • Convert leads from inquiries and actively seek new business opportunities
  • Conduct research on potential clients to tailor our offerings to their needs
  • Organize and facilitate sales meetings with prospective clients
  • Keep the new business pipeline updated, tracking all lead management activities
  • Work closely with the roastery team to identify prospects and enhance conversion rates
  • Collaborate with the Head of Coffee on forecasting and planning for green bean orders
  • Adopt a generous approach to coffee sales, developing strategies to achieve targets
  • Adapt to last-minute changes and solve problems while prioritizing customer satisfaction
  • Demonstrate the ability to work independently and manage time effectively

Performance Metrics

  • Comprehend and meet All Things Bloom's customer service expectations
  • Deliver 'beautifully brewed coffee' consistently
  • Foster positive relationships with wholesale clients, suppliers, and the coffee community
  • Meet sales targets aligned with company financial goals

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