Wholesale Operations Specialist

3 weeks ago


London, Greater London, United Kingdom H&M Group Full time

Wholesale Operations Specialist

Become an integral part of our dynamic team as a Wholesale Operations Specialist, where your contributions will be vital in enhancing the sales performance and profitability of our Wholesale division. Your primary role will involve facilitating the seamless execution of the wholesale order process while serving as the key communication link between the wholesale sector and various internal teams.

Key Responsibilities:

  • Oversee the logistical flow of merchandise to wholesale partners to ensure prompt delivery
  • Deliver exceptional customer service and work collaboratively with partners to boost sales
  • Assist in providing invoicing details for Wholesale partners
  • Work closely with the Buying team for updates and product developments
  • Generate precise reports, perform data entry, and handle administrative duties
  • Act as the primary contact for partners regarding inquiries related to deliveries and orders
  • Participate in trade calls, support the Account Manager, and ensure effective product presentations to partners
  • Regularly communicate relevant documents and updates to partners

Required Qualifications:

  • Demonstrated experience in a comparable position
  • Familiarity with wholesale or franchise partnerships is advantageous
  • Knowledge of product development and logistics processes
  • Exceptional relationship-building capabilities and a strong commitment to customer service
  • Proficient in Excel, including advanced functions such as Pivot tables and Vlookups

About Us:

Since our inception in 2007, H&M Group has grown to establish a global presence in over 40 countries, offering a range of elevated essentials and innovative designs. Our commitment to enduring style, quality, and sustainability is evident in our collection, with 92% of materials sourced sustainably.

Work Environment:

We offer a hybrid work model that allows for flexibility between remote work and in-office collaboration. Teamwork across departments may necessitate being in the office approximately three days a week.

We look forward to welcoming you to our team as a Wholesale Operations Specialist.



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