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Wholesale Operations Coordinator

2 months ago

London, Greater London, United Kingdom 111SKIN Full time
Position Overview

Role: Wholesale Operations Coordinator

Department: Operations

Reports to: Wholesale Operations Manager

ABOUT 111SKIN

Founded by esteemed cosmetic surgeon Dr. Yannis Alexandridis, 111SKIN merges surgical expertise with innovative skincare solutions, focusing on the intricate healing processes of the skin.

Initially developed to assist patients in their post-operative recovery, the brand is dedicated to creating pioneering products that address specific skincare challenges, delivering clinically proven results. With a philosophy centered on prevention rather than intervention, each product is meticulously crafted based on Dr. Yannis' extensive medical insights to ensure transformative outcomes for the skin.

POSITION SUMMARY

We are looking for a dedicated and detail-oriented Wholesale Operations Coordinator to enhance our vibrant team. The successful candidate will manage global wholesale customer orders, including those from distributors, ensuring precision and prompt processing. This role demands a proactive and solution-oriented approach to guarantee the successful execution of wholesale orders and fulfillment, alongside delivering exceptional customer service. The ideal candidate will have a proven track record in fostering relationships with key stakeholders, both within the organization and externally. As a growing entity, the ability to troubleshoot effectively is crucial for swiftly resolving challenges while contributing to results and continuous improvement.

CANDIDATE REQUIREMENTS

· 2-3 years of experience in wholesale operations or a related sector

· Proficient in Excel, with skills in data analysis, modeling, and reporting considered advantageous.

· Familiarity with order processing, key account management, and providing tailored services based on unique customer needs.

· Experience in managing third-party logistics and warehouse partnerships.

· Comfortable analyzing large datasets to drive solutions.

· Background in the Health and Beauty industry preferred.

· Proficient in systems such as Sage X3 or SAP

· Demonstrated ability to work independently and collaboratively within a team.

· Outstanding organizational skills, meticulous attention to detail, and a capacity to take ownership in a fast-paced environment.

· Proactive mindset, with the ability to anticipate and address potential challenges.

KEY RESPONSIBILITIES

· Manage the complete process from order receipt to final delivery, coordinating with third-party logistics providers.

· Input customer orders into Sage using order forms or EDI-based Customer Vendor Portals; knowledge of CSV format is beneficial.

· Communicate order confirmations and updates to customers, including information on out-of-stock items and estimated availability dates.

· Dispatch orders to third-party warehouses and liaise with couriers and shipping companies to ensure timely delivery.

· Maintain a comprehensive understanding of key accounts and their vendor portal ERP systems, including their specific shipping guidelines.

· Take responsibility for resolving customer issues and ensure follow-through until resolution.

· Handle returns, credits, and debit notes related to damages or shortages.

· Analyze inventory reports and demand forecasts to identify risks and stock level gaps, collaborating with cross-functional teams on stock movements.

· Assist in maintaining customer price lists and order forms, including updates for price changes, new products, and discontinuations.

· Contribute to generating reports and analyzing sales data.

· Manage order execution to support the achievement of the company's sales targets.

· Lead day-to-day account activities and respond promptly to client requests.

· Identify and escalate account issues as necessary.

· Demonstrate initiative, quick response, logical thinking, and problem-solving skills.

· Provide solutions and communicate effectively and efficiently.

· Comfortable working both in a team setting and independently managing your workload.

· Strong communication and interpersonal skills, with the ability to build partnerships at all organizational levels.