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Wholesale Operations Coordinator

2 months ago

London, Greater London, United Kingdom 111SKIN Full time
Position Overview

Role: Wholesale Operations Coordinator

Department: Operations

Reports to: Wholesale Operations Manager

ABOUT 111SKIN

Founded by esteemed cosmetic surgeon Dr. Yannis Alexandridis, 111SKIN merges surgical expertise with innovative skincare formulations, focusing on the intricate healing processes of the skin.

Initially developed to assist patients in post-surgical recovery, the brand is dedicated to creating pioneering solutions for various skincare challenges, ensuring clinical efficacy. With a philosophy centered on prevention rather than intervention, each product is meticulously crafted based on Dr. Yannis' medical insights and extensive expertise, aimed at achieving transformative results for the complexion.

POSITION SUMMARY

We are in search of a dedicated and detail-oriented Wholesale Operations Coordinator to enhance our vibrant team. The successful candidate will manage global wholesale customer orders, including those from distributors, ensuring precision and prompt processing. This role demands a proactive and solution-oriented approach to guarantee the successful execution of wholesale orders and fulfillment, alongside delivering exceptional customer service. The ideal individual will have a proven track record in fostering relationships with key stakeholders, both within the organization and externally. As a growing entity, adept troubleshooting skills are crucial for swiftly addressing challenges while contributing to results and driving ongoing improvements.

CANDIDATE REQUIREMENTS

· 2-3 years of experience in wholesale operations or a related sector

· Proficient in Excel, with skills in data analysis, modeling, and reporting considered advantageous.

· Familiarity with order processing, key account management, and providing tailored services based on unique customer needs.

· Experience in managing third-party logistics and warehouse partnerships.

· Comfortable analyzing extensive data sets to facilitate resolutions.

· Background in the Health and Beauty industry preferred.

· Proficient in systems such as Sage X3 or SAP

· Demonstrated ability to work independently and collaboratively within a team.

· Outstanding organizational skills, meticulous attention to detail, and a capacity to take ownership in a fast-paced environment.

· Proactive mindset, with the ability to anticipate and address potential challenges.

KEY RESPONSIBILITIES

· Manage the complete process from order receipt to final delivery, including coordination with third-party logistics providers.

· Input customer orders into Sage using order forms or EDI-based Customer Vendor Portals; knowledge of CSV format is beneficial.

· Communicate order confirmations and updates to customers, including information on out-of-stock items and estimated availability dates.

· Coordinate with third-party warehouses and shipping companies to ensure timely and efficient delivery.

· Maintain a comprehensive understanding of key accounts and their vendor portal ERP systems, along with their specific shipping guidelines.

· Take responsibility for resolving customer issues and ensuring follow-through to resolution.

· Handle returns, credits, and debit notes related to damages or shortages.

· Analyze inventory reports and demand forecasts to identify risks and stock level gaps, collaborating with cross-functional teams on stock movements.

· Assist in maintaining customer price lists and order forms, including updates for price changes, new products, and discontinuations.

· Contribute to generating reports and analyzing sales data.

· Manage order execution to support the achievement of the company's sales targets.

· Lead day-to-day account activities and respond promptly to client requests.

· Identify and escalate account issues as necessary.

· Demonstrate initiative, quick responsiveness, logical thinking, and problem-solving abilities.

· Provide solutions and communicate effectively and efficiently.

· Comfortable working both in a team setting and independently managing personal workload.

· Strong communication and interpersonal skills, with the ability to build partnerships at all organizational levels.