Customer Service Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Job&talent Full time £11
Position Overview:

Our client is seeking a dedicated Customer Service Specialist to enhance their team. This role is essential in ensuring customer satisfaction and addressing inquiries related to our products and services.


Key Responsibilities:
  • Respond to customer inquiries and concerns with professionalism and accuracy.
  • Compile and analyze reports and key performance indicators (KPIs) to assess service levels.
  • Track deliveries and present data effectively.
  • Monitor and report incidents relevant to the department.
  • Assist in gathering information for potential claims and support the claims process.
  • Maintain an organized working environment and manage both electronic and paper files.
  • Facilitate communication between customers and retailers to meet all requirements.
  • Develop and manage tracking reports for operational elements.
  • Prepare Delivery on Time (DOT) reports for management and clients.
  • Execute Advanced Shipment Notification (ASN) communications proficiently.
  • Utilize transport management systems effectively to fulfill duties.
  • Coordinate returns processes for various products, collaborating with other sites as necessary.
  • Resolve operational queries related to deliveries, returns, and discrepancies.
  • Provide support to colleagues as needed.

Qualifications:

The ideal candidate will possess:

  • Excellent communication skills.
  • A strong command of written and spoken English.
  • Meticulous attention to detail.
  • The ability to perform competently under pressure.

Compensation and Benefits:

Pay rate: £11.44 per hour. The position requires flexibility with working hours, including weekdays and occasional weekends. Benefits include:

  • Weekly pay.
  • Structured shifts.
  • Pension scheme.
  • Personal accident insurance.
  • Access to an online rewards portal offering discounts and vouchers.
  • Potential for temp-to-perm opportunities.

Conclusion:

This role presents a fantastic opportunity for individuals seeking to advance their career in customer service. Join our team and enjoy the benefits of working with a reputable organization.



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