Customer Service Specialist
3 weeks ago
Our client is seeking a dedicated Customer Service Specialist to enhance their team. This role is essential in ensuring customer satisfaction and addressing inquiries related to our products and services.
Key Responsibilities:
- Respond to customer inquiries and concerns with professionalism and accuracy.
- Compile and analyze reports and key performance indicators (KPIs) to assess service levels.
- Track deliveries and present data effectively.
- Monitor and report incidents relevant to the department.
- Assist in gathering information for potential claims and support the claims process.
- Maintain an organized working environment and manage both electronic and paper files.
- Facilitate communication between customers and retailers to meet all requirements.
- Develop and manage tracking reports for operational elements.
- Prepare Delivery on Time (DOT) reports for management and clients.
- Execute Advanced Shipment Notification (ASN) communications proficiently.
- Utilize transport management systems effectively to fulfill duties.
- Coordinate returns processes for various products, collaborating with other sites as necessary.
- Resolve operational queries related to deliveries, returns, and discrepancies.
- Provide support to colleagues as needed.
Qualifications:
The ideal candidate will possess:
- Excellent communication skills.
- A strong command of written and spoken English.
- Meticulous attention to detail.
- The ability to perform competently under pressure.
Compensation and Benefits:
Pay rate: £11.44 per hour. The position requires flexibility with working hours, including weekdays and occasional weekends. Benefits include:
- Weekly pay.
- Structured shifts.
- Pension scheme.
- Personal accident insurance.
- Access to an online rewards portal offering discounts and vouchers.
- Potential for temp-to-perm opportunities.
Conclusion:
This role presents a fantastic opportunity for individuals seeking to advance their career in customer service. Join our team and enjoy the benefits of working with a reputable organization.
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