Customer Complaint Resolution Specialist

5 days ago

Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000
Customer Complaint Resolution Specialist - Salary: From £25,000

Starting Salary: £25,000 per annum

Work Schedule: Monday to Friday, Flexible hours between 8am - 6pm

Weekly Hours: 37.5 hours

Role Overview:

As a Customer Complaint Resolution Specialist at Diligenta, you will play a crucial role in our outstanding customer service operations. Your primary responsibility will be to ensure that every customer feels heard and valued after their interaction.

With several openings available due to our expanding collaboration with Phoenix, you will benefit from flexible working hours without evening or weekend commitments. We provide a supportive work environment with convenient transport options and complimentary on-site parking, allowing you to maintain a healthy work-life balance. A successful candidate will demonstrate empathy and a genuine desire for professional growth. Employee Benefits:
  • 31 days of annual leave (including public holidays)
  • Participation in an annual discretionary bonus program
  • Access to a contributory pension plan
  • Comprehensive employee wellbeing and support initiatives
  • A variety of employee discounts on groceries, travel, electronics, and financial services
  • Opportunities for personal and professional development within the company and our parent organization, TCS (Tata Consultancy Services).
Ideal Candidate Profile:
  • Proven experience in customer service is essential .
  • Ability to investigate issues thoroughly and apply sound judgment to deliver effective and compassionate solutions
  • Team Collaboration - We value individuals who are dedicated to assisting others and delivering exceptional service as part of a cohesive team.
  • Communication Skills are vital. You must be able to convey complex information in a clear and supportive manner.
  • A focus on understanding customer needs and effectively addressing issues and inquiries with empathy.
  • Proficiency in PC usage and familiarity with Microsoft Office applications (e.g., Word, Excel) along with strong attention to detail are critical for this role.
About Diligenta: Diligenta is committed to positively impacting the lives of millions by managing some of the most significant and challenging calls individuals may face. We strive to provide unwavering support to customers during critical moments and ensure the highest quality of service consistently. Established in 2005, we proudly serve as the leading provider of outsourced administration services within the UK Life Assurance and Pensions sector.

We deliver exceptional customer experiences on behalf of renowned brands such as Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest, the UK government's workplace pension initiative. Our innovative technology solutions empower us to enhance the lives of over 23 million customers—approximately one in three individuals in the UK.

Diligenta is dedicated to innovation, not only in technology but also in customer service and client satisfaction. Our ongoing growth presents exciting opportunities for all employees, and we look forward to welcoming new talent to our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.

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