Customer Complaint Resolution Specialist

4 weeks ago

Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Welcome to Resource Management Ltd's Complaint Handling Program

Embark on a rewarding journey in customer relations

Are you proficient in customer service and ready to transition into the realm of complaint management? Resource Management Ltd provides an opportunity to participate in our comprehensive training program, designed to equip you with the necessary skills and a clear career progression path within our organization.

Program Highlights:

  • Compensation: Starting salary of £23,400, increasing to £25,000 upon completion of training
  • Working Hours: Monday to Friday, 8am - 6pm, totaling 37.5 hours weekly

What We Provide:

  • Comprehensive Training: Gain expertise in handling customer complaints
  • Career Advancement: A structured pathway for professional growth
  • Attractive Salary: Benefit from a salary increase after training
  • Supportive Work Environment: Policies tailored to support your needs
  • Generous Leave Package: Enjoy 31 days of annual leave
  • Annual Bonus Eligibility: Participate in a discretionary bonus scheme
  • Pension Contributions: Benefit from a contributory pension plan
  • Employee Wellness Initiatives: Access programs supporting your health and wellbeing
  • Exclusive Discounts: Take advantage of various employee discounts

Key Responsibilities:

  • Address customer complaints with professionalism and care
  • Resolve issues efficiently while ensuring customer satisfaction
  • Collaborate with various departments to facilitate issue resolution
  • Maintain detailed records of customer interactions

Ideal Candidate Profile:

  • Strong background in customer service
  • Exceptional communication and problem-solving abilities
  • Capability to handle challenging situations with composure
  • Aspirations for growth within a structured program

About Resource Management Ltd:

Resource Management Ltd is dedicated to providing essential support to customers during pivotal life events. Established to lead in outsourced administration, we partner with esteemed brands, positively impacting millions of customers. Our commitment to innovation in customer service ensures outstanding experiences for all. We foster an inclusive environment that celebrates diversity and offers growth opportunities.

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