Customer Complaints Specialist

4 weeks ago

Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

Welcome to Resource Management Ltd's Complaint Handling Training Initiative

Embark on a rewarding journey of professional development

Are you proficient in customer service and ready to transition into the realm of complaint resolution? Resource Management Ltd presents an opportunity to enroll in our comprehensive training program, designed to equip you with the necessary skills over a 12-week period, ensuring a clear pathway for advancement within our organization.

Program Highlights:

  • Compensation: Starting salary of £23,400, increasing to £25,000 after training completion
  • Working Hours: Monday to Friday, 8am - 6pm, totaling 37.5 hours per week

What We Provide:

  • Comprehensive Training: Gain expertise in handling complaints effectively
  • Career Advancement: A structured pathway for professional growth
  • Attractive Salary: Benefit from a salary increase upon successful completion of training
  • Supportive Work Environment: Policies tailored to support your needs
  • Generous Leave Entitlement: 31 days of annual leave
  • Annual Bonus Potential: Eligibility for a discretionary bonus
  • Pension Scheme: Contributions matched by the company
  • Employee Wellness Programs: Initiatives to support your mental and physical well-being
  • Exclusive Discounts: Access to savings on various products and services

Key Responsibilities:

  • Address customer complaints with professionalism and care
  • Resolve issues efficiently while ensuring customer satisfaction
  • Collaborate with various departments to facilitate issue resolution
  • Maintain precise records of customer interactions

Ideal Candidate Profile:

  • Individuals with a strong background in customer service
  • Exceptional communication and problem-solving abilities
  • Capability to handle challenging situations with composure
  • Aspirations for growth within a structured training program

Application Process:

If you are enthusiastic about advancing your career with a focus on growth and support, we encourage you to submit your CV for consideration as a complaint handler at Resource Management Ltd.

About Resource Management Ltd:

Resource Management Ltd plays a vital role in supporting customers during significant life events. Established to lead in outsourced administration, we impact numerous customers' lives across various sectors. Our commitment to innovation in customer service ensures exceptional experiences for all stakeholders. Join our inclusive environment that celebrates diversity and fosters growth opportunities.

  • Complaint Resolution Specialist

    5 days ago

    Peterborough, Peterborough, United Kingdom DILIGENTA Full time

    Job DescriptionJob Title: Complaint Resolution SpecialistJob Summary:Diligenta is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer...

  • Complaint Resolution Specialist

    5 days ago

    Peterborough, Peterborough, United Kingdom DILIGENTA Full time

    Job DescriptionJob Title: Complaint Resolution SpecialistJob Summary:Diligenta is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer...

  • Complaint Resolution Specialist

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...

  • Complaint Resolution Specialist

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...

  • Complaint Resolution Specialist

    6 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Summary:Diligenta is seeking a highly motivated and customer-focused individual to join our team as a Complaint Resolution Specialist. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, providing exceptional customer service, and resolving issues in a timely and efficient...

  • Complaint Resolution Specialist

    5 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Summary:Diligenta is seeking a highly motivated and customer-focused individual to join our team as a Complaint Resolution Specialist. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, providing exceptional customer service, and resolving issues in a timely and efficient...

  • Complaint Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Summary:Diligenta is seeking a highly motivated and customer-focused individual to join our team as a Complaint Resolution Specialist. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, providing exceptional customer service, and working closely with our team to resolve issues...

  • Complaint Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    Job Summary:Diligenta is seeking a highly motivated and customer-focused individual to join our team as a Complaint Resolution Specialist. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, providing exceptional customer service, and working closely with our team to resolve issues...

  • Complaint Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...

  • Complaint Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...

  • Customer Complaint Resolution Specialist

    5 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    Customer Complaint Resolution Specialist - Salary: From £25,000 Starting Salary: £25,000 per annum Work Schedule: Monday to Friday, Flexible hours between 8am - 6pm Weekly Hours: 37.5 hours Role Overview: As a Customer Complaint Resolution Specialist at Diligenta, you will play a crucial role in our outstanding customer service operations. Your...

  • Customer Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    Customer Complaint Resolution Specialist - Salary: From £25,000 Starting Salary: £25,000 per annum Work Schedule: Monday to Friday, Flexible hours between 8am - 6pm Weekly Hours: 37.5 hours Role Overview: As a Customer Complaint Resolution Specialist at Diligenta, you will play a crucial role in our outstanding customer service operations. Your...

  • Customer Complaint Resolution Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Resource Management ltd Full time

    Welcome to Resource Management Ltd's Complaint Handling ProgramEmbark on a rewarding journey in customer relationsAre you proficient in customer service and ready to transition into the realm of complaint management? Resource Management Ltd provides an opportunity to participate in our comprehensive training program, designed to equip you with the necessary...

  • Complaints Resolution Specialist

    7 hours ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorJob Summary:The Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Complaint Handling:Receive and log customer complaints through various channels.Conduct thorough...

  • Complaints Resolution Specialist

    9 hours ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorJob Summary:The Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Complaint Handling:Receive and log customer complaints through various channels.Conduct thorough...

  • Complaints Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorCompany: The Recruitment Co.Job Summary:We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Manage and resolve customer complaints in a timely and...

  • Complaints Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorCompany: The Recruitment Co.Job Summary:We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Manage and resolve customer complaints in a timely and...

  • Complaints Resolution Specialist

    4 days ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorJob Summary:The Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Complaint Handling:Receive and log customer complaints through various channels.Conduct thorough...

  • Complaints Resolution Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints AdvisorJob Summary:The Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for managing and resolving customer complaints efficiently and effectively.Key Responsibilities:Complaint Handling:Receive and log customer complaints through various channels.Conduct thorough...

  • Complaint Team Leader

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and transforming our clients' operations.Job SummaryWe are seeking an experienced Complaint Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading,...